It Support Engineer

Talented and passionate IT 2nd/3rd line Support Engineer required!

IT 2nd/3rd Line Support Engineer – Immediate Start

Heckmondwike WF16 0LS

• £27,000 - £33,000 per annum dependent on experience
• Full Time, Permanent
• Previous experience essential

Please Note: Applicants must be authorised to work in the UK

Thrive working in a fast-paced and ever-changing environment? This IT Support role could be perfect for you!

The company is a family-run business who provide full and ongoing training, alongside a great working environment.

Immediate start is available, and salary package is competitive dependent on experience.

This is an office-based role so you must live within a commutable distance to WF16.

As Desktop Support Engineer you will be:

• Taking support queue calls and logging/updating service tickets.
• Providing remote support to our clients.
• Carrying out routine maintenance on client servers, desktops as required.
• Participating in projects as required.
• Providing a high standard of customer service to all clients, communicating clearly, maintaining a professional image and providing regular updates on service tickets.
• Ensuring all ticket response and resolution SLAs are met.
• Ensuring relevant client documentation is updated when changes are made.

If you have the following skills, we would like to hear from you:

To be selected for an interview, you MUST be able to demonstrate a minimum of 4 years working in an IT support role using all of the following technologies:

• Microsoft 365
• Microsoft SharePoint
• Active Directory
• Group Policy, Intune
• Windows server
• Windows 10,11
• Microsoft Office
• Antivirus products
• Microsoft Azure, Hyper-V, would be an advantage
• Understanding of Networking and Switches, Routers

This is a customer-facing role, so excellent written and verbal communication skills are also essential, as is demonstrable attention to detail and strong organisational skills.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. 

Other suitable skills and experience include IT Support Engineer, IT Support, IT Technician, IT Engineer, Microsoft 365, SharePoint, Windows 10, Azure, Hyper-V, VMWare, IT Support Technician, Technical Support, Network Engineer, 2nd Line Support, 2nd Line Support Engineer, 3rd Line Support, 3rd Line Support Engineer, Infrastructure Engineer.