It Support Engineer

UK’s leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education Sector.

We predominantly support medium to enterprise level Private, NFP (Not For Profit) and Public Sector owned organisations with multiple locations and people across the UK.

Position Overview:

As an IT Provisioning Engineer, you will be responsible predominantly for Microsoft 365 / Azure AD (Active Directory) based change management requests including new starters, leavers and changes, Device Builds, Device Re-Purposing, Repairs and Microsoft Intune profile builds and changes.

This is an excellent role for candidates looking to enhance their early IT Career. Its an extremely busy role where you will be working in collaboration with your UK colleagues supported by a provisioning coordinator who will allocate and schedule your workload.

Key Responsibilities:

• Create / Change / De-Commission User accounts in Microsoft 365 Admin.
• Connect / Disconnect Users from Azure AD.
• Add Users to the correct Intune / SOTI Profile.
• Create user accounts for third party applications (normally Care and HR based).
• Build / Re-Purpose Devices (PC, Laptop, Tablet, Mobile, Kiosks).
• Build / Re-Purpose VOIP Based telephone systems and mobile devices.
• Keep your project ticket updated with information and progress.
• Update the in-house documentation system with user settings and credentials.
• Keep the Provisioning Coordinator updated with your work / project status.

Skills & Experiences Required:

• Proven IT Diagnostic and Repair Skills.
• Microsoft 365 Business / Office Administration Experience.
• Microsoft Azure AD Experience (Nice to have but will train).
• Microsoft Intune or Similar (SOTI) Experience (Nice to have but will train).
• Experience in building / Repurposing Windows 10 / Windows 11 Pro Devices.
• Trend Micro XDR / Microsoft MFA / DUO 2FA Experience (Nice to have but will train).
• Draytek Vigor Router and Draytek ACS Experience (Nice to have but will train).
• Ubiquity WIFI / Unifi and Unifi Portal Experience (Nice to have but will train).
• Excellent telephone manor as you will be talking to clients on the telephone.
• Experience using a PSA / RMM / Documentation System (Nice to have but will train).

What We Offer:

• 9:00am to 5:30pm Monday to Friday.
• Contributory Pension Scheme.
• 25 x Days Holiday plus UK Bank Holidays.
• Personal Learning Plan (Technical and Commercial Training).
• Excellent Opportunities for Advancement.
• Fun, friendly and supportive working environment.
• Based at our Taunton Office.