Desktop Support Engineer (Sc Cleared)

Desktop Support Engineer (SC Cleared)

Our client, a leading global supplier for IT services, requires Desktop Support Engineerswith valid UK SC Clearance to be based at their client's office in Somerset/Bridgewater, UK.

This is a fully office-based role.

This is a 6+ month temporary contract to start ASAP.

Day rate: Competitive Market rate

Key Responsibilities

• The role is to provide technical support on the desktop engineering area as per Business request.
• You will have a demonstrable background in a safety critical/high security/high quality industrial environment.
• Oversee and update assigned support service requests.
• Handle daily technical support activities on Desktop Support, data network and server management
• Grow clients and communicate to Account Manager by determining new opportunities.
• Providing the breakfix support for Desktop, laptops and other components
• Setup desktop computers and peripherals and test network connections
• Install and test desktop software applications and Internet browsers.
• Test computers to ensure proper functioning of computer systems.
• Support the mobile devices for registering in BES or Intune environment.
• Train end users on usage of computer hardware and software.
• Trouble shoot the hardware and replace the hardware components ex, Laptop keyboards, Ram.
• Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
• Adhere to policies as per corporate manuals and directives.
• Extend computer support for systems software and hardware.
• Setup computers and install software for various applications and programs.
• Interact with staff on desktop problems and their resolution.
• Network and connect computers within organization to better communication.
• Maintain computer peripheral devices like printers and resolve associated problems.
• Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite.
• Maintain the devices inside the datacentres and resolve associated problems.

Key Requirements

• Should have experience of 3+ years.
• Prior experience in Desktop support and executive support.
• Excellent knowledge on computer hardware.
• Good knowledge on Desktop Operating systems.
• Basic knowledge on network management.
• Basic Knowledge on Active Directory.
• Sound Knowledge on Software deployment through various tools.
• Sound knowledge on Application packaging, deployment and troubleshooting.
• Possess strong troubleshooting, reasoning and problem-solving skills.
• Possess strong experience in handling issues in Windows OS .
• Constantly seeks to improve technical knowledge and research new product capabilities.
• Sharing Global Threat updates with the cross functional teams to create awareness on as and when basis.
• Possess excellent communication and interpersonal skills.
• Participate when needed, the project meetings with the customer.
• Experience in troubleshooting and fixing audio video equipment.
• SC Cleared - Essential

Person Specification

• The ideal candidate for the role is a creative thinker who easily connects disparate ideas and contributes original insights in brainstorming sessions.
• They are quick learners who embrace change, analyze both successes and failures for improvement, and enjoy tackling unfamiliar tasks.
• In leadership roles, they excel at setting clear directions, distributing workloads fairly, and motivating others to perform their best.
• They communicate effectively, provide informative data for decision-making, and continuously seek to learn new skills and industry competencies.
• Additionally, they build positive relationships internally and externally, sharing best practices and representing the business in a professional manner.

Due to the volume of applications received, unfortunately we cannot respond to everyone.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.