It Support Engineer

IT Support Engineer MSP

Portsmouth

GBP25,000 - GBP27,000 + Career Progression + Company Benefits

Are you an IT Support Engineer looking to join a growing organisation in Portsmouth who can offer you unrivalled career progression in a friendly, closeknit environment?

On offer is the fantastic opportunity to join an ambitious MSP and play a key part within their fast-paced Service Desk Team where you will be responsible for responding to tickets, speaking with customers and escalating tickets where necessary.

Responsibilities:

• Provide proactive IT support and communication to clients.

• Troubleshooting problems and resolving them in a timely and efficient manner.

• Raise, investigate, troubleshoot and resolve support tickets on the service desk.

• Collaborating with the Field Engineers to resolve complex issues.

• Ensure high levels of customer service with clients at all times.

• Liaise with third parties when necessary.

Requirements:

• Experience in a 2nd Line IT Support role.

• Experience dealing with a large volume of tickets per day.

• Excellent problem-solving skills and attention to detail.

• Ability to work independently and manage time effectively.

• Strong communication and interpersonal skills.

• Team player

Please apply with an up to date CV that clearly demonstrates your relevant experience. Candidates must have the existing right to work in the UK, sponsorship is not available.