It Support Officer X2

Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit 2 x IT Support Officers for 5 month contracts on a rate of GBP200/day (inside of IR35). These roles will be based onsite.
Responsibilities:
- Migration of Workstation/desktop PCs to docking solution setups, including unboxing, building, testing and asset registering
- Liaison with users to assist in coordinating these works.
- Processing existing IT equipment as necessary for disposal or reuse including any administrative and physical work required.
- Deploying new and reused user devices
- Audit of hardware assets and updating of asset register
Essential Skills:
- Experience of installation, maintenance, testing and troubleshooting of IT Technology.
- Practical experience of working in a customer support environment providing technical solutions and able to demonstrate the use of technology.
- Knowledge and understanding of desktop computers, laptops, printers and software.
- Proven ability to work with internal and external colleagues such as estates and facilities, suppliers, building trades and other stakeholders.
- Good verbal and written communication skills, including the ability to communicate effectively at operational levels.
- Strong customer focus - demonstrating good listening techniques to gain a thorough understanding of customer needs, interpreting requirements accurately, to develop technical solutions and deliver a prompt and efficient service.
- Ability to consistently and accurately update technical documents such as asset management configuration, procedures for technicians and end user documentation.
- Practical IT skills, including a good working knowledge of Windows operating systems, computer applications, Internet and digital information services.
- Ability to work calmly and systematically in a busy environment, to prioritise work and to meet agreed deadlines.
- Good problem solving and analytical skills with the ability to approach and resolve problems in a thoughtful and practical manner.
- Experience of configuring and supporting Mac operating systems.
Desirable Skills:
- Experience of structured cabling and related network technologies.
- Experience of installing and supporting laptop docking solutions.
- Experience of supporting audio-visual installations.
If you would like to hear more about these opportunities please get in touch.