It Support Technician

We are looking for a forward-thinking and motivated IT Support Technician to join our team. You will provide escalated first line technical support for our employees. In this role you will work closely with the IT Support Manager and the business to deliver excellent customer service, effective response times and provide expert insight into general support issues. You will need to ensure alignment to quality-of-service guidelines, provide support with the development of internal IT procedures, and act as an IT liaison between the business and the IT Service Delivery Manager.

This role would suit someone who has a degree in IT who has a passion for IT and wants to start a career with a fantastic team that will support you on your journey.

This role could be based from our Whitney office or on a remote basis with the requirement of travelling to our Whitney office at least once a quarter.

Working within a highly encouraging team, you will grow your technical experience with the opportunity to gain professional qualifications and forming part of an industry leading insurance broker with more than 2,000 staff and 75 offices in the UK and Ireland.

Choosing Howden means choosing growth, fun, and development. Our vibrant office environment offers breakout areas, team lunches, outings, quizzes, and even bake days. As you embark on your journey with us, we offer the opportunity to acquire professional qualifications that will enhance your skillset and advance your career.

Role Responsibilities:

• Escalated first line IT support for HUK&I employees
• Logging and escalation of calls within the ticketing system and responding to tickets logged into the systems by end users.
• Deliver excellent customer service, effective response times and to provide expert insight into general technical support issues.
• Provide support with the development of internal IT procedures to the business.
• Assistance in the generation of new user accounts, changes and leavers and associated setup's
• Actively participate in projects, where vital, established to deliver key business initiatives.
• Provide support to business users when setting up end user equipment

Skills and experience:

• 1 year+ in IT Support environment
• Demonstrable experience of providing on-site support
• Practical application of Office 365 support
• Desktop hardware/peripherals
• Desirable, ITIL Foundation Certification.

Why Choose Us?

Howden Insurance Brokers Ltd is a leading provider of insurance broking, risk consulting, and employee benefits advice.

Clients benefit from working with our specialist teams who have a deep understanding of their sectors and the challenges within them. Our expertise, insight and can do attitude applies to clients all over the world, from SMEs, trade associations, national and global corporations and other insurance professionals.

Our employee ownership model means that we're driven to achieve more, collaborating across borders and specialisms to deliver for our clients.

#AllOfUs is our ongoing commitment to embrace inclusivity, collaboration, and personal growth. Though these actions we can create a stronger, more vibrant, and equitable future for all.

Howden Insurance Brokers Ltd is part of the Howden Broking Group, employing 15,000 people and handling $30bn of premium on behalf of clients.

What We Offer You:

• Competitive salaries with regular pay reviews and a company bonus scheme.
• Minimum 25 days holiday with the option to purchase additional days.
• Health and well-being support through our 24/7 employee assistance program.
• Hybrid working arrangements to provide flexibility for work-life balance.
• Study support and career progression opportunities.
• Referral Reward Scheme, giving you the chance to be rewarded for successful placements.
• Commitment to diversity and inclusion, celebrating our LGBTQ+ community, race, and gender equality.

Please note that we are not currently seeking support from recruitment agencies.