It Support Technician

A growing client in Kidlington, Oxfordshire are looking for an IT Support Technician to undertake first line technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.

You will be expected to act as first line support for all helpdesk requests and incidents for the company.

Main responsibilities

• Face to face, telephone and email support
• Purchase, Configure, install and maintain desktop and laptop PCs
• Support of Telephone Systems
• Configuration of telephone handsets
• Support of audio-visual equipment, projectors and Video Conference facilities
• Manage the resolution of issues, problems, service requests and changes via the Helpdesk tool
• Audit of computers to ensure all software is authorised and licensed
• Maintain an inventory/database of IT hardware and software
• Liaise with third party IT support Companies and vendors
• Support Other Offices as required
• Any other IM or IM Admin related tasks.
• Working to defined standards and procedures

Knowledge and Skills

Essential

• Strong expertise in supporting Windows based PC's and servers
• Previous experience working in a first line support role.
• Windows Desktop (Enterprise)
• MS Office & MS Products
• Google G-Suite

Desirable

• Windows Server
• MS Exchange
• Firewalls (Checkpoint, PALO ALTO)
• Active Directory
• Networking
• Telephony
• IT Security
• Virtualisation (Vmware)
• MDM Platforms
• Mobile Phone Support (IOS & Android)

Education, Qualifications or Training

Essential

• A Qualification in IT (A+ or MCSE)
• Proven experience in a technical support environment
• Able to obtain UK Security Clearance and a DBS

About you

• Able to work using own initiative
• Able to see issues and apply a troubleshooting approach to problem management and resolution
• Able to communicate both written and verbally to other teams and team members as well as other members of the business at all levels.

• Due to the nature of this position, you will require DBS Security Clearance and be eligible for SC clearance.
• Applicants must meet any/all requirements of Export Compliance Regulations.

They offer a competitive salary plus excellent benefits. The working hours are Monday - Friday 8.30am - 5.00pm, possible hybrid working so you need to live in Oxfordshire and drive.

Benefits offered:

• Private Medical Insurance (Bupa) - single cover for employees paid by the company
• 25 days holiday rising to 29
• Pension: Company contributes 6%, employee 4% basic
• Share Incentive at company discretion.
• Success Share, Discretionary Group bonus scheme (conditions apply)
• Bikes to Work (up to £3,000) (employee purchase scheme)
• Technology (employee purchase scheme)
• Mydrive (employee car purchase scheme)
• Den-Plan (employee purchase scheme)
• Health-care Cash Scheme
• Personal Accident Insurance (employee purchase scheme)
• Health Assessments
• Travel Insurance
• Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney)