Medical Receptionist / Administrator

To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times. To cover the front reception desk to deal with patient's face to face. Booking, cancelling, amending patient's appointments using EMIS. To maintain a good rapport/relationship between internal and external staff of the Practice at all times. To have an overview of the demands and workflow of the Practice during the working day. Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible. Effectively signpost patients to services appropriate to their needs. Process and request the repeat prescriptions through EMIS. Liase with Clinicians for patient queries. Work in a team of receptionists to cover any of the duties expected of the team. Scanning & Filing post Summarising Letters Summarising Medical records Patient registrations Flexible to cover reception or admin