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Form of workPrimrose surgery is currently recruiting a Medical Receptionists. This position is for 20 hours per week.
Below are some of the duties and tasks the receptionist would be expected to undertake whilst employed at the practice.
Dealing with enquiries from patients, internal personnel and external organisations in a professional and efficient manner.
Receiving and directing patients and visitors on arrival at the practice with courtesy.
Handling all telephone enquiries and requests within the practice telephone protocol.
Operating the clinical system to book, cancel and amend appointments.
Operating the clinical system to input and retrieve data as required.
Responsible for receiving and recording messages efficiently and accurately according to practice procedure, ensuring that messages are conveyed to the clinical team in a timely manner.
Ensuring the smooth running of all surgeries.
Liaising with the doctors regarding requests for home visits. Booking home visits as per practice protocol.
Arranging interpreting services as and when required.
Ensuring that all patient registration procedures are carried out accurately and that patients complete the necessary documentation.
Ensuring that patient records are up to date and that information recorded is accurate and relevant.
Dealing with practice notes/ tasks according to practice procedure.
Receiving and sorting incoming mail. Managing outgoing mail as appropriate.
Photocopying information when necessary.
Responsible for handover at change of shift those outstanding queries and messages.
Assisting with the resolution of patient complaints informally wherever possible. Escalating complaints to the Reception Managers or Complaints Manager as appropriate.
Ensuring that the practice complaints leaflet is available to patients upon request.
Ensuring the reception and waiting areas are kept clean, safe and tidy at all times.
Responsibility for opening up and closing down the building as per practice procedure.
Attending any necessary training/ courses.
Understanding and participating in annual appraisal and review.
To be aware of Primrose Surgery's Health and Safety policies and observe the correct and safe procedures are followed.
To observe the rule of patient confidentiality and be aware of the Data Protection Act.
You will be required to undertake all other duties that may be reasonably asked of you.
Job Type: Part-time
Expected hours: 20 per week
Benefits:
- Free parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- Medical Receptionist: 1 year (preferred)
Work Location: In person
Application deadline: 28/05/2024
