Medical Administrator/Receptionist

and Location: Central Manchester

Hours: Part Time 25 hours per week over Monday to Saturday

Benefits:£12.50p/h

28 days annual leave including bank holidays (Pro-rata)

Statutory Pension Scheme

Statutory Sick Pay

Employee Assistance Programme.

We offer private medical care ranging from general health to sexual health, specialists’ clinics, routine medicals and more, with a highly specialised team, discreet and advanced testing. We currently have an excellent opportunity for a part-time Medical Administrator to join our team based in Central Manchester.

The successful candidate for the role of Medical Administrator will have the following duties and responsibilities:

• You will be working in a private medical practice, providing customer service duties in the clinic both on the telephone and on reception.
• You will be joining a friendly, busy, professional team and would be expected to deal with various enquires, including booking patients to doctors’ clinics and processing payments.
• You will be offering information about the various services, pass on information to patients before and after their appointments and more.
• You will be participating in business development meetings and marketing
• After appropriate training, you will partake in checks and audits in line with regulatory requirements.
• In order to be considered for the role of Medical Administrator you will have gained the following skills and experience:
• A background in Healthcare is essential with minimum 1-year experience.
• Due to the nature of the Private Healthcare Clinic, the Medical Administrator will be empathetic, well presented and clearly spoken with a professional attitude.
• All applicants must be eligible to work in the UK.
• Must be able to pass the DBS check
• You must have experience working as an administrator.
• You must have excellent organisational skills.
• You must be computer literate and have good knowledge of Microsoft Office/Excel/Outlook etc.
• You must have excellent attention to detail.
• You must be highly reliable with excellent timekeeping skills

Job Description

• To answer telephone calls and reception desk queries promptly and professionally.
• To coordinate appointment requests for urgent, same day and future appointments.
• To facilitate the administration of patient prescriptions in accordance with practice guidelines including; repeats, queries, controlled procedures and validating patient identification.
• To resolve a wide variety of patient queries received by telephone, in person and in writing. Including; prescriptions, medications, specialist referrals, test results, scans and x-rays.
• Identify urgent matters and refer to the clinical team/duty doctor/nurse as appropriate.
• To accurately update and monitor patient records including, recording appointments, and registration, change of address, and correspondence sent/received.
• To deal with patient concerns and complaints in a calm and professional manner.
• To facilitate attendance at clinics/review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails, letter writing, faxes as appropriate.
• To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care.
• To assist the practice team with clerical and administrative duties as may be reasonably required. Including; Reports, Registrations, Recalls, Marketing, Scanning, Auditing etc.
• To fully participate in maintaining a tidy and professional public, reception and kitchen areas, drinks distribution for reception and clinical teams, stock checking, premises security checks.
• To work as a positive and supportive team member, providing cover for similar posts as required.
• To attend meetings and training as appropriate for the role and as required.
• To identify areas for quality improvement, risk avoidance or development and take an active part in delivering the business objective
• To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions.
• To ensure implementation and adherence to practice policy including; Equality and Diversity, Information Governance (including Data Protection Legislation), Confidentiality and Health and Safety.
• Other such duties that may be required.

Job Type: Part-time

Salary: £12.50 per hour

Expected hours: 25 per week

Benefits:

• Company pension
• Employee discount
• Free flu jabs
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person