Junior People Systems Administrator (GMC4190)

Junior People Systems Administrator

We currently have an opportunity for a Junior People Systems Administrator within our IS Projects and Training team. In this role, you will support our learning, development and performance management system Cornerstone, acting as a point of contact for system queries and issues.

Summary of the role and main responsibilities

• To troubleshoot and resolve any reported incidents and action requests within service level targets to ensure a high level of customer service is provided.
• To escalate tickets to third party support, if required, to ensure timely resolution.

The Junior People Systems Administrator will be responsible for the day-to-day administration and support of the Cornerstone talent management system, while assisting with implemention and delivery of a programme of system enhancements and improvements.

By having:

• Experience of working in an application support environment troubleshooting, providing technical support, and escalating issues to third party support, ensuring service level agreements are met.
• Experience of managing and implementing changes to production systems.
• Proven ability to solve a range of problems, using their own initiative referencing established procedures and processes
• Experience of producing and maintaining system documentation and SOP’s (Standard Operating Procedures).

This is a hybrid role between home working and office working, you’ll work 1 day a week in the Manchester office, or more if you prefer. We may ask you to attend the office on additional days where necessary, for example team meetings.

Please note, if you are successful, you will be required to attend the office every day during your first week of work whilst your induction is completed.

You can find more detail on the tasks you will undertake, and the essential skills required for the role, in the job description.

How to apply for the role

Please provide a CV and covering letter. The covering letter should clearly set out how you meet the essential skills for the role, which are listed in the job description. You should also include a paragraph outlining your reasons for applying for the role.

We recommend no more than 2 sides of A4 for the covering letter, but it can be more if required.

Please note, applications submitted without a cover letter will be considered incomplete and not shortlisted.

We will assess the information you provide against the skills required for the role and let you know whether you will progress to the next stage of the recruitment process.

GMC Benefits – Why work for us

We work with doctors, patients, and other stakeholders to support good, safe patient care across the UK. We set the standards doctors and those who train them need to meet and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors may be at risk, we can investigate, and take action if needed.

You’ll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:

• 30 days holiday with the option to buy and sell more
• A generous employer pension contribution of 15%
• Access to a range of learning and development opportunities designed to support your ongoing progression
• Flexible working patterns – up to an extra 5 days leave
• Attractive salary that’s reviewed annually
• Discounts at 100s of high street and online stores
• Discounted on site gym membership
• Private medical insurance
• Employee assistance programme
• Cycle to work scheme for those wanting a greener commute
• Bike lockers and shower facilities

The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are also committed to the Disability Confident employer scheme and support the requirements of the Disability Confident interview scheme. If you have a disability and meet the cut-off mark for the essential criteria for this role as outlined in the person specification document, you will be offered an interview.

The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)