It Support Technician Apprentice

IT Support Technician Apprentice
Our client is looking to appoint an IT Support Technician Apprentice as soon as possible to work within the IT Department to provide an effective and efficient IT support service to all staff and pupils. The successful applicant will gain a Level 3 Information Communication Technician qualification
Our client:
Is an independent day school providing a liberal education to boys and girls from the age of four to eighteen. Situated in beautiful parkland just ten miles outside Oxford, the school has a strong reputation for providing a rigorous, broad curriculum underpinned by a firm belief in the principles of a liberal education, and a knowledge that all pupils have the capacity for excellence if encouraged to be ambitious and take responsibility for their learning. It is a busy, purposeful school in which positive relations develop and exciting and varied opportunities arise.
The role:
Possible start date: As soon as possible
Monday to Friday (working hours to be agreed between successful candidate and line manager)
Total working hours: 40
What you will do in your working day:
Monitor the IT Support Mailbox and act as ‘first line support’Provide support in building devices for the School’s 1:1 Surface ProgrammeProvide technical support as required for those using desk based devicesMaintain and provide support for the use of audiovisual equipment in the school, including TV screens in classrooms and Surface Docking stationsMaintain the School’s bank of Exam Laptops and liaise with the Exam’s Officer to ensure their effective deploymentProvide technical support for external speakersMaintain the asset databaseMaintain lanyard stock and print badgesMaintain toner stock and installLiaise with Third Party companies for warranty and support calls
The training you will receive:
Level 3 ICT qualificationAll training is undertaken online, through a combination of self-paced eLearning and live online classes Functional skills in English & maths if required
Things to consider:
Our client has had an apprentice in this role previously and it proved to be a successful experience for all parties, and on qualification the apprentice has been offered a full time role at the school.
Qualifications required:
GCSE or equivalent English (Grade A* - C 9/4) - Desired
GCSE or equivalent Maths (Grade A* - C 9/4) - Desired
Personal Skills required:
Good communicationITAttention to detailCustomer careAnalyticalOrganisationProblem solvingPatienceTeam workingLogical thinking
The apprenticeship:
Qualification: ICT Level 3
Duration: 18 months