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Form of work
SalaryJob title: ICT Support Technician
Location: Wymondham / Martlesham
Contract length: 6 months (+ extensions if needed)
Pay rate: Circa 17.00 per hours per week
Principal purpose of the role
To build, administer, maintain and update various hardware, software and ICT systems to deliver the required functionality whilst providing a customer focused experience.
Main Responsibilities
- Install, maintain and configure ICT hardware and software
- Assist with development of new build images including application and software packaging
- Replace, upgrade and issue mobile/personal issue devices
- Monitor, maintain and install ANPR Cameras both fixed and mobile
- Competently carry out complex fault diagnostics of ICT hardware and software, to identify root cause and resolution
- Review system monitoring tools, to identify trends and analysis to ensure service continuity
- Maintain and update asset records, job progress, Active Directory and other relevant databases
- Liaise and work with 3rd party suppliers
- Support ICT Projects as required
- Respond to customer requests within agreed timescales and escalate calls in jeopardy of failing service level targets to the Supervisor
- Follow all agreed processes and procedures
- Any other duties that are commensurate within the role and grade as maybe reasonably requested by management
Relevant experience/qualifications
- BTEC/HNC qualification in Information Technology/Computer Science or significant experience in an IT operational environment
- Proven experience in working within a Microsoft Windows software environment
- Demonstrate an ability to perform advanced diagnostics when solving complex hardware & software issues
- Proven experience and ability to work as an effective team member and with limited supervision isolation when required
- Demonstrate knowledge of maintaining ICT Asset register
- Ability to travel to multiple locations within Norfolk and Suffolk as required with a full driving licence to drive Force vehicles including category B, weighing up to 3,500kg
- Ability to work outside of normal office hours on a regular basis as part of an ICT on call rota
- ITIL foundation V3
- Electronics qualification
- Experience of Enterprise Mobile Management, specifically working knowledge of Mobile Device management ( MDM ) or Unified Endpoint Management ( UEM )
- Knowledge of SCCM & MSI packaging
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
