It Support Technician

ABOUT CATS GLOBAL SCHOOLS
CATS Global Schools (CGS) is a leading provider of pre-university academic courses and English language courses in the UK. We provide
programmes including A Level, IB and University Foundation, as well as English Language Study, to a growing number of international students
seeking to win places at UK universities. We operate a number of different educational brands: CATS Colleges in Cambridge, Canterbury and London; CATS Academy in Boston; Cambridge School of Visual and Performing Arts (CSVPA) and Stafford House English language schools and study holidays. On top of this we
have 3 independent schools, St Mike's in Llanelli, Wales, Bosworth Independent College, Northampton and Bournemouth Collegiate School, Bournemouth. We benefit from being part of a global team focused on teaching and learning.
Overview of the Role
As part of the IT Services department, the primary objective of this role is to deliver a high-quality support service to the CATS Global Schools community. This is principally a customer facing role working within the local school as well as the wider community Therefore, excellent interpersonal skills and a focus on quality customer service are essential. Technicians will typically operate as part of the larger team and will be expected to operate independently for level 1 support calls and BAU activities within the support service.
The expected working hours will be defined in the contract, however, for guidance it will be , 8am to 4.30pm or 9am to 5.30pm.
Having experience with educational technology would be advantageous. Proficiency in Windows 10 desktops and laptops is also required. While primarily stationed at Bosworth School in Northampton, the role may occasionally necessitate travel to other UK sites to provide technical support or coverage
REPORTS TO
You will be reporting directly to the IT Infrastructure & Applications Manager.
MAIN RESPONSIBILITIES OF THE JOB
Support Functions
• Provide 1st and some 2nd line support across a wide range of technology fields
• To actively develop technical skills under senior staff's mentorship.
• Monitor, prioritise and resolve incoming support calls, escalating complex issues as needed.
• Offer high-quality technical support across various technologies.
• Occasionally work out of hours and provide remote support across different time zones.
• Perform regular IT operations and maintenance tasks to ensure system stability and security.
• Ensure all documentation is maintained to the highest standard.
• Ensure the digital security and safety of staff, students, systems and data at all times.
Project Activities
• Contribute to project progress reports for the CGS Project Management team.
• Implement specific project activities or work packages under supervision or independently. •
• Ensure project tasks are completed within tight schedules and with upmost accuracy.
• A solid understanding of Microsoft platforms, Windows 10, Office 365, and core infrastructure technologies is crucial. For reference Infrastructure
technologies are also Microsoft Server Technologies (Server, IIS, MS SQL Server, Exchange, 365 and Teams), along with the supporting systems (AD, DHCP and DNS) and desktop technologies
• Familiarity with network systems, virtualisation, cloud computing, and wireless networks is desirable.
Technical Development and Leadership
• Develop a broad range of technical skills across CGS IT infrastructure.
• Engage in IT technology groups within the organisation, to share best practices and enhance skills.
• Focus on technical excellence and attention to detail.
• Facilitate knowledge sharing across IT Teams.
PERSON SPECIFICATION
• A keen interest in IT with a willingness to learn.
• Strong communication skills both written and verbal.
• Excellent interpersonal abilities.
• Pragmatic and flexible in approach.
• Attention to detail.
• Honest, open and inclusive personal style.
• Professional, resilient and calm under pressure.
• A commitment to ownership, solution-finding, and going the extra mile. •
• Reliability and a positive, 'can-do' attitude
AND FINALLY
CATS Global Schools are committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment. Shortlisted candidates will be required to complete a criminal declaration prior to interview and will be subject to online checks which may include Social Media. All offers of employment are made subject to the satisfactory completion of safer recruitment pre-employment checks in line with KCSIE
Job Type: Full-time
Salary: GBP28,000.00-GBP30,000.00 per year
Benefits:
Canteen
Company events
Company pension
Cycle to work scheme
Discounted or free food
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay
Schedule:
Day shift
Monday to Friday
No weekends
Work Location: In person