It Second Line Support Technician

Job Title: IT Second Line Support Technician

Location: Watford

Salary: Negotiable

Hours: Full time, Monday to Friday

Connect2Employment is recruiting for leading Chartered Accountants & Tax Advisers in London, Watford and Milton Keynes. They are currently looking for an experienced IT Second Line Support Technician, please see below for roles and responsibilities.

Responsibilities

To assist our Technology team in helping to grow the firm, the ideal candidate would have knowledge or experience in the following areas:

• Windows desktop, server management and common business applications.
• Server management.
• Active Directory and Group Policy.
• Microsoft Stack, Azure, Intune, Exchange, O365, SharePoint, Teams.
• PowerShell.
• Software deployment.
• Understanding of network concepts and protocols.
• Not essential but knowledge of Virtual Desktop environment would be beneficial.

Duties will involve:

• Collaborate with 1st Line and management to ensure seamless issue resolution.
• Install, configure and maintain computer systems and applications.
• Document and share troubleshooting steps, issue resolutions and knowledge with colleagues.
• Work closely with IT professionals to identify and implement solutions.
• Software and systems testing.
• Troubleshoot and resolve software and network issues.
• Work closely with management to improve and evolve technology solutions.

About you

The ideal candidate will have the following skills:

• Good verbal and face-to-face communication.
• Ability to work as part of our team and independently.
• Manage workload and prioritise efficiently.
• Excellent ability to diagnose and troubleshoot hardware & software issues.
• Ability to learn new software efficiently.
• Ability to research and provide ideas to benefit the firm.

The package will include:

• Auto Enrolment Pension Scheme (Employer: 5%; Employee: 3%) subject to eligibility.
• Annual Christmas Bonus equivalent to 1 week's salary.
• Private Medical Insurance following completion of a 3 month probationary period (this is a taxable benefit).
• Death In Service scheme cover (4x salary).
• Group Income Protection Scheme (non-contributory) following completion of a 3 month probationary period.
• Annual Leave will be 25 days per annum (pro rata). 3 days are normally taken at Christmas/New Year.
• We have three offices Watford, Milton Keynes and London and are flexible on which office the individual would like to be at, but the minimum requirement would be at least two days in Watford and one at any other office.

Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.