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SalaryExciting Opportunity: 2nd Line Support Technician
Salary: £30,000 plus (depending on experience)
Ready to supercharge your IT career? Dive into the world of technology with us as a 2nd Line Support Technician and open doors to endless possibilities in a vibrant and supportive workplace. We're on the lookout for enthusiastic individuals ready to unleash their potential and make their mark in the IT industry.
Why Join Us:
At our company, we're not just offering a job - we're offering a chance to thrive. As a 2nd Line Support Technician, you'll be at the forefront of innovation, working on cutting-edge projects and advancing your skills through ongoing training and development. If you're fuelled by passion and driven by success, this is the place for you to shine.
Main Duties:
- Take charge of inbound service requests, solving problems and providing top-notch support to our valued clients.
- Tackle escalated tickets from our 1st Line Support team, ensuring swift resolutions within our service level agreements.
- Keep meticulous records of all support interactions and track cases to successful resolutions.
- Collaborate closely with senior staff to handle complex issues and offer expert guidance.
- Dive into hardware setups, upgrades, and fixes, ensuring systems run like clockwork.
- Be ready for anything - from ad-hoc desk moves to site visits, you'll be our go-to IT expert.
- Stay ahead of the curve by attending vendor technology training and sharing your newfound knowledge with the team.
Experience:
- Got at least 12 months under your belt in service desk or technical support roles? Perfect!
- Familiar with networking lingo like DNS, DHCP, and TCP/IP? Even better.
- Experience with VMware, Hyper-V, and all things server-related? You're our kind of tech guru.
- Your knowledge of Microsoft Windows and Office Suite is second to none.
- Communication skills? You've got 'em in spades, along with an eagle eye for detail and a knack for problem-solving.
- Pressure? No problem - you thrive under it.
Why Choose Us:
Join a team that's not just about getting the job done, but about doing it exceptionally well. We're all about fostering growth, nurturing talent, and celebrating success. With clear pathways for advancement within our service desk, your potential knows no bounds here.
Ready to Take the Leap?
If you're ready to kick your IT career into high gear and join a company that's as passionate about your success as you are, we want to hear from you! Apply now and let's make great things happen together.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
