It Technician

MCQUEEN'S MEDIA LTD is an IT solutions and software development company dedicated to delivering high-quality technical analysis and software solutions for its diverse clientele. As part of its commitment to excellence, they are seeking a talented IT Technician to join its dynamic team.
Main duties include:
• Provide first-level contact and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Track, route, and redirect problems to correct resources.
• Walk customers through problem-solving processes.
• Recommend procedure modifications or improvements.
• Assist in the development, testing, and implementation of new software solutions and IT systems.
• Collaborate closely with the development team to identify, troubleshoot, and resolve software issues.
Skills and Education:
• Proven working experience in providing help desk support.
• Ability to diagnose and resolve basic technical issues.
• Familiarity with help desk software, databases, and remote control.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.