It Technician

Name of Headteacher: Alex Thomas
Tel:
Start Date: Immediate Start
Kingsbury High School is a vibrant learning environment with a strong community ethos.
As a large 12 form entry 11-18 split site school we are situated in an inner London location, but with an out of London feel - surrounded by parkland with large playing fields and great local amenities, excellent transport links to enable easy access from central London and fringe areas. Our school is truly diverse in its makeup, whilst united as one family working to achieve the best for all our students.
MAIN PURPOSE OF JOB
Support the Head of IT and Communications and Senior IT & Communications Officer in the operational management and control of technical aspects of the installation, configuration and maintenance of ICT hardware, software and network infrastructure. DUTIES AND RESPONSIBILITIES
Assisting with providing effective maintenance and support for designated administrative networks. Providing 'on call' support to both school sites. Assisting with providing help and technical support within the School's planned computer development programme including carrying out hardware and software upgrades. Answer a high volume of calls and maintain a rapid response rate according to agreed standards. Troubleshooting hardware and software issues. Ensuring electrical safety standards are met. Respond to enquiries from the IT and Faults email inbox in a timely manner. Resolve ICT problems reported by staff, referring to external support organisations where necessary and keep staff informed of the progress of solutions. Act as an additional point of contact regarding technical issues with manufacturers, suppliers, and other support organisations. Update documentation which includes network design, inventories, details of licences and warranties. undertaking other duties and responsibilities as directed by a designated Line-Manager. Perform a wide range of hardware repairs and upgrades. Detect, diagnose, and resolve most PC, printer and peripheral device faults. Deploy essential software patches. Identify application compatibility issues. Assist in the maintenance of active network components. Install software on servers, troubleshooting installation issues. Maintain hardware and software on the servers. Modify disk space and printer quotas. Modify network shares and access rights as required. Monitor system logs. On rare occasions, be available 'out of hours' for emergency support to resolve issues remotely. Experience & Desired Certification
Experience in maintenance of Microsoft Server 2016/19+ and Windows 10/11 client side. Experience with configuration and maintenance of network endpoints, core and centralised wireless infrastructure. Experience with print management solutions. Experience with other network attached systems such as CCTV, access control, alarms, heating. Experience with VMware. Experience providing desktop support to staff with a range of IT skills levels. Experience setting and monitoring standards (including SLAs). Experience of IT governance. Experience delivering an excellent level of customer service, including consulting with customers, asking regularly for feedback and acting upon that feedback. Experience managing projects and change. Industry certifications such as: Microsoft, CompTIA A+/Network+, VMWare, Cisco CCNP. Knowledge, Skills and Abilities
Excellent understanding of what makes great customer service. Excellent understanding of desktop and other school IT environments. Good communication skills, both written and oral, are necessary to engage effectively with customers, students and staff. Ability to work calmly under pressure and changing circumstances, demonstrating a high level of professionalism, patience and efficiency at all times. Ability to follow set procedures and use own initiative in a busy environment. Excellent interpersonal skills and ability to work within professional boundaries and relate well with visitors, students and staff. Ability to prioritise work under pressure to meet tight deadlines, self-motivated and flexible. Ability to be flexible, adaptable and have a positive attitude to working in a structured environment. Ability to work well as a team member. Please visit our website via the button below for detailed information regarding applications and school visits.
Closing Date: 09.00 am Wednesday 03 April 2024
Interview Date: TBC
Important Information
Safer recruitment: Kingsbury High School is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Any roles which involve working with children, young people or vulnerable adults, or roles in which the duties will involve access to sensitive information relating to children, young people or vulnerable adults, the School will take up references prior to interview.
You should provide details of referees including your current and previous employers, covering the last 5 years. Candidates can request for us not to send a reference request to their current employer prior to interview by emailing us at
As part of our Safer Recruitment Policy, a full employment history is also required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment. Unless otherwise stated, a Basic DBS check will be undertaken as part of the pre-employment checks for successful candidates.
Diversity Statement: Kingsbury High School values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
High Volume Applications: Kingsbury High School reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.
DBS: This role requires an Enhanced DBS. (This post is exempt from the Rehabilitation of Offenders Act, 1974).
Advert Close: All vacancies close at midnight unless otherwise stated.
Full Employment History: A full employment history is required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment.