It Technician Support Apprentice

Opportunity information
Salary £240 per week
Duration 22 months
Advert closing date 31/03/2024
Description
Vaughan Data Systems are looking for a keen ICT apprentice to assist with providing their customers with IT Support. The role will involve a variety of tasks that give a broad insight into the daily challenges of IT. You'll quickly gain an understanding of the level of support required to maintain an essential business function to our customers.
Vaughan Data Systems have a long standing reputation for recruiting, training and retaining apprentices.
As IT Support apprentice you will assist with:

• Supporting the IT engineer
• Producing IT diagnosis over the phone for hardware, networks, antivirus and operating systems
• Providing remote support to clients for Microsoft platforms
• Fixing, preparing and replacing hardware for clients
• Supporting with installing and configuring computer systems
• Diagnosing hardware and software issues
• Troubleshooting system and network problems, as well as diagnosing and solving problems
• Logging calls and ensuring management of database

Entry requirements
Minimum of 4 X GCSEs grades 9-4 (A-C) including English and Maths.
Positive 'can-do' attitude

• Keen interest in a career in IT including the support, maintenance and improvement of IT hardware
• Software and communication technology
• Confident phone manner
• Good written communication skills
• Problem Solving skills

Personal Qualities (examples)

• Willing to learn
• Reliable
• Confident, professional and trustworthy
• A passion for IT
• A strong willingness to learn
• A positive attitude
• Ability to use own initiative
• Willing to learn
• A team player who can keep a calm head
• A friendly and helpful attitude.

Training to be provided
Information Communication Technician Level 3 Apprenticeship Standard:

• Qualification together with on site training by the employer.
• For those starting at Advanced (Level 3), the expected duration would be eighteen months plus 4 months End point assessment stage)
• There is an opportunity to progress on to a Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.

Knowledge Areas Include:

• Hardware and Networking
• Software and Security
• ICT Administration

Things to consider

• Do you possess the required passion for IT?· Do you possess the desired qualifications? · Are you able to travel to the place of work daily? · Please ensure that you are available via your contact details, as TDM will contact you if we are interested in your application · Requirement to attend at least two interviews, the first with TDM

Skills required
Array
Future prospects
There are excellent progression routes within the company upon completion of the Apprenticeship, together with the possibility of progressing onto the next level Apprenticeship for the right candidate.
Hours per week 37.5
Working week Monday to Friday
Apprenticeship standard Information communications technician (Level 3)
Bromsgrove, Worcestershire, England, B60 4DJ