It Technician

ABOUT HOMEPROTECT  

We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry.

We’re experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof.

We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do.

Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we’re not content with being the leading provider of what’s called ‘non-standard’ insurance. We believe there’s no such thing as ‘standard’. We’re all unique and we all deserve home insurance designed with our individual needs in mind – something our combination of real people and smart tech enables us to do.

Our simple promise? Whoever you are and wherever you live, with Homeprotect we’ve got you covered. 

WHAT IT’S LIKE TO WORK HERE  

Our customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love.

Working in a fast-paced environment where change happens regularly is how we do things. But we also recognise that you’ll do your best work when you have the right balance, and that’s why we have fully embraced hybrid working, and in some cases, fully remote working, giving our teams the flexibility to choose the right location and working hours for them. We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day-to-day, our teams have the freedom to decide where to work and we trust that they’ll make the right decision balancing the business needs and their own preferences.

Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last three consecutive years. And in our latest survey, 94% of our employees agreed it’s a great place to work.

Sound good? Read on to find out more about joining our team… 

We are seeking an enthusiastic IT Technician to bolster our expanding Infrastructure Team and strengthen our support capabilities in line with our company's growth. As a vital member of a dynamic team of four, you will play a pivotal role in ensuring the smooth functioning of our IT operations. Your primary responsibility will encompass being the frontline support for all IT-related issues, managing user accounts, overseeing departures, and maintaining the health of our hardware and office infrastructure.

KEY RESPONSIBILITIES 

• First Point of Contact: Act as the initial point of contact for all IT support issues within the company, providing timely and effective resolution or escalating when necessary.
• User Account Management: Create, modify, and deactivate user accounts across various systems and applications as per company policies. Ensure security protocols and permissions are appropriately maintained.
• Leaver Management: Handle the departure process for employees, including disabling accounts, retrieving company equipment, and ensuring data security measures are followed.
•  Hardware Maintenance: Perform regular maintenance, updates, and repairs on laptops, desktops, printers, and other user-related hardware. Troubleshoot hardware issues and coordinate repairs with vendors when needed.
• Software Support: Assist users with software installation, upgrades, and troubleshooting. Collaborate with relevant teams to ensure software licenses are up-to-date and compliant.
•  Network and Connectivity Support: Help users with network connectivity issues, including Wi-Fi, VPN, and LAN configurations. Troubleshoot and resolve network-related problems.
•  Documentation and Reporting: Maintain accurate records, documentation, and inventories related to hardware, software, and user access. Generate reports as required.
•  Collaboration and Training: Collaborate with team members to enhance IT infrastructure and contribute to knowledge-sharing initiatives. Provide basic IT training to users when necessary.

Requirements

We would love to hear from people with the following skills and experience for this role:

 Knowledge: 

• Understanding of ITIL principles and best practices for IT service management.
• Proficiency in Microsoft Windows and Office Suite.
• Familiarity with Active Directory, user account management, and group policy administration.
• Knowledge of hardware components, peripherals, and troubleshooting techniques.
• Understanding of networking concepts such as TCP/IP, DNS, DHCP.

Skills: 

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to prioritise tasks and work under pressure in a fast-paced environment.
• Attention to detail and a methodical approach to work.
• Customer-oriented mindset with a focus on providing high-quality service.

Experience: 

• Previous experience in a similar IT support role, or relevant IT Education.
• Experience in user account management and handling leaver processes.
• Proficiency in providing technical support for hardware, software, and network-related issues.
• Experience with IT ticketing systems and knowledge base tools.

Benefits

We think we have a fantastic company culture and welcome new team members with open arms.  We also offer a great range of benefits, including:  

• A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance
• Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities - we want you to build your long-term career with us
• Discounted home insurance for you, your friends and your family
• An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals
• Home working starter kit and money to spend on additional equipment you may need
• Charitable giving scheme, so you can donate to our partner charity, or one of your choice 
• the opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer! 

On top of that, we also offer all the standard stuff, like:  

• 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually
• Private medical cover
• Life insurance
• Annual discretionary bonus scheme
• Pension contribution
• Free fruit and really good coffee for the days you come into the office
• Local and national retail discounts  

Have we captured your imagination? If so, we’d love to hear from you! 

UNIQUE AS STANDARD

We’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds, as long as you meet the knowledge, skills and experience criteria for the role and have the right to work in the UK. We think everyone can excel in the right environment – no matter your gender, age, ethnicity, sexual orientation, religion, disabilities or beliefs. We believe in celebrating difference, and everything that makes both our customers and people unique, by creating an environment where everyone can thrive.

We encourage you to let us know if you need any extra help with your application, or if you have any requirements at any stage of the recruitment journey.

Equally, lots of our staff at Homeprotect work flexibly and in a variety of ways, whether that’s different core hours or remote working. Please chat to us at your application or interview stage about the flexibility you need, as we’re always happy to explore what's possible for the role.
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