Jewellery Design Sales Consultant

Contract type Permanent

Location London, UK

Salary £31,000 + performance-based bonus

Job posted 04/06/2023

Taylor & Hart – London

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our team in our showroom and via online communication channels. We’re based in the City of London, close by to Monument and Bank station, with excellent transport links.

The Role

A Taylor & Hart Design Consultant is the face of the company and with a new, more concentrated approach to this position, a Jewellery Design Sales Consultant is an expert in providing customers with an industry leading consultation experience.

They are highly knowledgeable about jewellery, diamonds and gemstones, and each Jewellery Design Sales Consultant uses their talent, experience and people skills to ensure all customer’s rings are perfectly created just for them, with love and without limits.

As we look to continue the rate of growth with improvements in Virtual Consultations, we also begin to explore new ways to focus an equal rate of improvements for In Person Consultations. The Jewellery Design Sales Consultant role is essential in ensuring the company improves and continues growing. The role is a full-time role with a view to work 4 week days and one day over the weekend, most preferably Sunday- Thursday. Sunday 9.30am-6.30pm. Monday-Thursday 11am-8pm.

Key Responsibilities

• Warmly welcome customers to their T&H consultation, either in person or virtually
• Inspire excitement with every customer they meet. Through their gem, their design and their experience, ensuring each customer becomes a brand ambassador
• Collaborate with the customer, the CAD team and the production team to ensure every aspect of a product is carefully considered for each customer.
• Commit time for the wider team in setting customers expectations to ensure their experience is set with success from their first point of contact to after they receive their purchase
• Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
• Produce a high conversion rate of consultations that convert into sales
• Work as part of a team to contribute through innovation
• Explore new approaches and ideas to remain ‘a step ahead’ with each customer’s experience
• Consistently strive to improve the consultation experience, by keeping a close eye on industry best practices and staying on to of potential innovations in technology
• When needed, provide support to the Bespoke and Diamond and Gemstone Specialist teams
• Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
• Work towards constantly improving the efficiency of the sales process, digital or in-person
• Deliver high quality written and verbal communication to customers, which corresponds with the company’s Tone of Voice guidelines
• Comfortably navigate around key systems needed for the successful fulfilment of the DC responsibilities (Quotation Tool, Sale Force, YesWare, Intercom, Photoshop, Illustrator, etc)
• Comply with all internal policies for delivering a finalised quote, keeping issues, returns and any sub-optimal customer or colleague experience to a minimum

Ideal Candidate

• You are a team player, and understand why this is important
• You are an excellent verbal communicator
• You have a strong ability to relate to others
• You know how and when to show empathy with a genuine interest in others
• You can control a conversation while making the other side feel special and catered for
• You have active listening skills
• You have an awareness of body language
• You are presentable and well mannered
• You are not fazed by difficult situations, and can think on your feet
• You are responsible, reliable and have a reassuring presence
• You have previous experience with both jewellery brands and also in a sales environment
• You are a strong multi-tasker who thrives in a fast paced environment
• You have a positive attitude that can adapt and thrive in changing circumstances
• You have an acute attention to detail
• You have a devotion to continuous learning and improvement
• You have a good knowledge about diamonds and gemstones
• You are technology literate
• You have a passion for excellence and beauty
• You have some knowledge of Adobe Illustrator and Photoshop
• You can draw

What we offer

• The opportunity of joining a fast growing business which has the potential of becoming a major player in the global jewellery industry
• Opportunity for professional development
• Buy jewellery for yourself at cost price
• A very enjoyable work culture

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “Jewellery Design Sales Consultant”.