Junior Facilities Manager (APFM)

Job Introduction

We are recruiting an experienced Junior Facilities Manager (FM) to join an amazing Rapport team, based in our Client’s offices in London. The FM will be responsible for the provision of outstanding facilities and site services, developing and leading sustainability initiatives to reduce environmental impact, while ensuring the health and safety of all our personnel, facilities, and customers.

Our client is one of the biggest tech companies in the world specialising in consumer electronics; manufactures and markets mobile communication and media devices, personal computers, and portable digital music players, and sells a variety of related software and online services, headquartered in California, US.

This role is a full-time, permanent role (40 hours per week), working from Monday to Friday as per the client’s needs.

Facilities Manager is the culmination of all the skills and resources of a proved facility professional with additional cross-function administration expertise and exceptional customer experience skills. The incumbent has a strong emphasis on managing site operations critical to ensuring consistent delivery and highest performance levels for soft and hard services. Ability to interact with the Client and customers at all levels and provide multiple, structured/ or ad–hoc timely and accurate status reporting.
 

Main responsibilities

• Interfacing with the Client, RE&F, and their nominated internal and external vendors/partners
• Coordinating and engaging with contractors for necessary services, ensuring high standard of property upkeep, in accordance with agreed SLA’s and KPA’s
• Developing and managing service charge budgets with a focus on financial responsibility
• Engaging with the Client to address concerns, providing solutions, and maintaining positive relationships with key stakeholders
• Implementing and overseeing health and safety protocols in compliance with organizational standards
• Conducting regular property/site inspections, evaluations and site visits to ensure adherence to quality standards
• Utilizing industry-specific IT applications, tools, and resources for efficient facility management
• Driving new initiatives within the hard and soft FM services under remit, enhancing services provided by maximizing technology and innovation in the process, and communicating best practice across the team
• Supporting refurbishment, renovations, and office relocation projects
• Managing project plans and accurate reporting (i.e. risk, issue and action logs; progress reports)
• Providing hands on support as required to task owners to ensure timely completion of all assignments
• Proactively participating in HR processes (e.g., Recruitment, PDRs, Talent Attraction and Development) to ensure the team has the appropriate skillset and attitude to utilize available tools and resources for the provision of a high quality service

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have a minimum 3 years of soft and hard facilities management experience with a demonstrated focus in delivering and maintaining outstanding workplaces
• Be a strong people manager with role model management behaviours
• Have an excellent understanding of H&S law
• Be highly experienced in building client and stakeholder relationships to create comprehensive Preventative Maintenance plans and tools
• Have expertise in the planning, scheduling, budgeting, resourcing, and executing of all technical services required to maintain and improve buildings. This includes mechanical, electrical, plumbing, controls, fire-alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call center services
• Be able to balance the trade-offs between operational risk and investment, constantly seeking the highest quality and design at the best value
• Have proven communication and supervisory skills, including experience working with various levels of an organization and ability to handle customer service issues involving employees in a professional and positive manner
• Be able to diagnose, handle and resolve maintenance issues quickly and efficiently, including experience prioritizing and assigning repairs
• Have experience in building and maintaining relationships with facility operation teams, utility companies, government agencies, architectural & design firms, and general contracting firms

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to Aviva DigiCare Workplace App
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work
• Employee Assistance Programme

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport