Address 10337HS
£25k – 30k per year
Junior IT Support Analyst
4 days onsite
Our client, a small financial services organisation have an exciting opportunity for a Junior IT Support Analyst who is looking to enhance their skillset and career by working alongside a talented IT Manager, supporting the wider business needs. This role requires some commercial IT Support/Helpdesk experience but would be the ideal fit for a curious and enthusiastic individual who is eager to learn and pick up new skills within the financial services sector.
You will be based in their head office a short walk from Bank station with the ability to work from home, once up to speed, on Fridays.
Role responsibilities:
Ensure overnight backups have run successfully
Check any other overnight routines and batch file updates etc.
Ensure network resilience
Monitor server and firewall status
Ensure constant internet availability
Address outstanding IT issues, log items and provide helpdesk support to users
Perform system maintenance routines
Run reports as required
Maintain “Password Policy” in accordance with Company Handbook
On-going maintenance of other hardware to include ancillary items, including the telephone network, printers etc.
Skills required:
1 st Line support on Microsoft Windows environment.
Hardware and Software support
Windows 10/11 and server 2019 and above support.
Maintain Windows updates.
O365 support including basic understanding on Azure Cloud Services.
Azure AD Support
Basic understanding of Network devices such as Switches/ WiFi Mesh
Printer (Canon) and PaperCut Support.
Backup – Veeam Support (Backup and Replication).
Security – Firewall Basic understanding of Cisco Firewall is preferable.
Cyber Security – Good understanding of cybersecurity and ensuring cyber essential is kept up to date.
Auditing – Use software to audit the network environment and permissions.
Auditing – shared drives.
Database – SQL Server DB Support with SSRS would be preferable.
Telephony – BT One phone support (preferable).
Junior IT Support Analyst
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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