Junior It Technician

Are you looking for a new opportunity to bolster your IT career? Do you want to thrive in an IT environment?
Juice is thrilled to be supporting a prominent, Chippenham based business in their search for a Junior IT Technician to improve their already talented team.
This is an exciting opportunity for any individual wanting to further develop their IT career and skills in a commercial environment. You will be joining an international business with a fierce reputation for being the very best at what they do.
As a Junior IT Technician, you will be responsible for the daily resolution of end-user support requests and setup, repair, and troubleshooting of end-user computing systems and peripherals. You will also regularly be required to research and troubleshoot software and hardware issues including network connectivity, whilst providing support to all employees.
DAY TO DAY:
• Directly resolve end-user hardware and software issues
• Communicate with users from acceptance to completion of tasks
• Adhere to company IT policies
• Reach out to senior IT staff for guidance on higher level issues
• Setup and configure new systems
• Maintain company PC image
• Troubleshoot and repair software and hardware issues
• Install software
• Keep operating systems, software, and drivers updated
• Inventory new systems and manage excess systems and peripherals
• Manage equipment in the customer immersion room
• Keep users appraised of status of system repairs
• Advise managers and senior IT staff of end user policy violations
• Offer suggestions to reduce recurring issues or improving end users computing experience
• Ask for help - report unresolved issues and ask senior IT staff for help when necessary
• Supporting PCs, in an Active Directory environment
• Researching and troubleshooting software and hardware issues
• Network connectivity troubleshooting
• Staying on top of technical security issues\resolving malware/antivirus infections
• Looking for technical upgrades (Meeting Room, automation) which can benefit the business.
• Handling with Mobile Phone setups and maintaining company asset lists
WHAT WE WOULD LOVE TO SEE:
• Strong IT skills and knowledge, ideally within the corporate environment.
• Ability to multi-task.
• Experience of IT Technician roles.
• Understanding of IT needs and requirements with a SME.
• Interest in IT, gaming and technology.
• A hunger to solve problems.
• Be up to date with the latest technology.
• Ability to work as part of a team and have strong teamwork skills.
• Can maintain calmness under pressure.
• Full UK driving license, and willing to cover the UK. Including overnight stays wherever necessary to provide support to all Bechtle UK offices.
AND FOR YOU:
• Option of hybrid working with 3 days in the office and up to 2 days remote (After probation period)
• £24,000 - £28,000 per annum depending on experience. Up to £500 per quarter bonus structure
• Close to the M4 with accessible parking and a modern working environment.
• Many social events throughout the year.
• Quality incentives such as: Yearly holidays abroad, team lunches, vouchers and prizes!
• High-end technology both for in office and working from home (Laptops, screens, up to date iPhone etc.)
• 25-30 days annual leave plus Bank Holidays, with an optional 2 weeks unpaid leave which increases with the time spent at the company.
If this sounds like the next opportunity for you, please don’t hesitate to reply now.