Junior Service Desk Analyst

Service Desk Analyst
Salary: £20,000 to £22,000
Location: SN12 7QQ
A global specialist solutions provider for IT Service Management and IT Operations are looking for an junior Service Desk Analyst to join their ever growing team. This is an excellent opportunity to work in a demanding and vibrant IT environment where you will be working closely with customers as well the project team.
About the role:
As a Service Desk Analyst you will be based within the Workplace Service Centre providing 1st line technical support globally. Ensuring that the workplace problems are resolved quickly, allowing colleagues to focus on their own roles.
Please note the employer asks that you join a 12 week training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role.
Main responsibilities:
* Provide a single point of contact to internal colleagues reporting IT related incidents.
* Diagnose and resolve technical issues at first level to minimise downtime to colleagues
* Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
* Excellent ability to troubleshoot and problem-solve.
Skills required:
* Excellent communication skills.
* A desire to provide customers with excellent services.
* A desire to learn new skills.
* Ability to work in a great team.
* Knowledge of Office365 / Active Directory / Remote Connectivity / Web Browsers.
* Ability to use problem-solving techniques to capture details and make sound decisions.
Benefits:
* Progression opportunities available.
* Position is remote with 1 day per week in the office.
* First 6 weeks on intensive training program before joining the main operation working hours of 8am - 4pm (3 days per week office based during training.
* Once fully trained role is based on shift pattern basis between the hours of 3.30am and 9pm (based on a 7 hour working day).
Eligibility
* Have lived in England for at least 3 years
* Can commit to 12 weeks of learning
* Have access to a reliable internet connection with a PC/ Laptop
* Be eligible for DV Clearance