Junior Service Manager

Are you a Junior Service Manager looking for a challenging role? Eager to learn and develop within a fast-paced, people centric business?
We are seeking a motivated and skilled individual to join our dynamic Managed Services team. You will play a vital role in delivering exceptional customer service, managing service requests, and supporting the overall operations of our managed services division. This is an excellent opportunity for someone who is eager to develop their skills in service management and grow within a fast-paced and innovative organisation.
We have just the thing!...
If you decide that this role is for you, you will be joining on the UKs leading MSPs, where, if you have the right drive and aspirations, you can take your career as far as you like.
HybrIT Services has grown at a fast pace, something which is set to continue. As a result, this opportunity offers true job security in a forward-thinking business where there will be opportunities to develop your skillset and enhance your career.At HybrIT Services we truly recognise the value that is afforded to a team with astrong Junior Service Manager at the helm!
Whats in it for me?I hear you ask
Well, here at HybrIT we are all about being the best we can be and supporting our people. We will help you develop your skills and make sure you have all you need to succeed at the role aswell as being clear onprogression and development routes for the future as you grow with us. You willbe joining a cohesive team where you will be encouraged to be yourself. You will also have access to all the corporate benefits you would expect from a company like HybrIT:
Competitive salary
25 days annual leave entitlement, climbing to 30 plus public holidays.
Birthday leave
Gym on-site at Weedon Bec
Flexible Hybrid working pattern.
Company Sick Pay
Company social events
Company polo shirts and fleece jackets
Life Assurance x 4 times salary max 250K
Comprehensive Healthcare cover
Dental cover
Eyecare cover
Employee Assistance Programme including Mental Health support.
Company Pension Scheme
Training and on-going professional development
Time in lieu
Enhanced Maternity, Paternity and Adoption Leave
What will you do?
Act as the primary point of contact for service requests from clients and ensure timely and effective resolution.
Build and maintain strong relationships with clients, serving as their trusted point of contact for service-related inquiries, escalations, and updates.
Communicate with clients proactively, keeping them informed about the status of their service requests and addressing any concerns or questions they may have.
Create reports and conduct regular service reviews with clients to gather feedback and identify areas for improvement.
Collaborate with internal teams, including technical support, operations, and engineering, to ensure smooth service delivery.
Monitor service delivery progress, ensuring adherence to service level agreements (SLAs) and escalating any issues or delays to the Service Manager
Successful service delivery SLA achievement, KPI achievement and exceptional customer satisfaction
Monitoring overall performance of services
Stay updated with industry trends, best practices, and emerging technologies relevant to HybrIT services.
Actively participate in training and professional development opportunities to enhance your skills and knowledge in service management.
Collaborate with the Service Manager and other team members to contribute to process improvement initiatives and the development of service-related strategies.
We will need a few things from you
Strong customer service orientation with excellent communication and interpersonal skills.
Proficiency in using service management tools and ticketing systems.
Familiarity with ITIL or other service management frameworks is a plus.
Previous experience in a customer service or technical support role is advantageous.
Strong rapport and relationship building skills (internal and external)
A good level of technical knowledge (previous technical experience would be beneficial)
Excellent report writing skills.
Highly self-motivated and capable of managing your own time/work.
Excellent communication skills
Must be willing to travel to client sites across the UK when required.
Join our team and embark on an exciting career journey where you will have the opportunity to make a meaningful impact on our clients' businesses. We offer competitive compensation, a collaborative work environment, and ample opportunities for professional growth and advancement.
Have we sold it to you? Hit apply now. Perhaps you need just a little more information, why not reach out to our recruitment team?