Key Account Manager

Role: Key Account Manager

Location: Remote

Industry: Sales

Are you an Account Manager looking for the opportunity to work with some of the business' most important customers within the social housing sector?

What’s on Offer?

• Competitive salary
• Company benefits
• Job security within a stable and successful business going through a period of planned and sustained growth

MCS is looking for a Key Account Manager to join its team, to

oversees the relationships with the MCS’ most important clients within the Social Housing Sector, responsible for obtaining and maintaining long-term key customers by comprehending their requirements.

This role is for someone who has a high-level attention to detail, is process-driven and proactively looks to effectively communicate with both internal and external contacts to achieve its goal of delivering to the customer through team working.

About MCS

McIntyre Compliance Services is a trusted compliance safety company carrying out tests / services to make sure customers properties are safe and meet current legislations. We currently maintain, service and repair over 70000 housing association and local authority properties across the UK.

Key responsibilities:

• Develop trusted relationships with a portfolio of major clients to maintain engagement and ongoing collaboration.
• Acquire a thorough understanding of key customer needs and requirements, creating action plans and achievable timescales to manage expectations and delivery.
• Expand the trusted relationships with existing customers by continuously proposing solutions that meet their objectives and benefit MCS.
• Ensure the correct products and services are delivered to customers in a timely manner through agreed communication platforms.
• Serve as the link of communication between key customers and internal customer contract teams, creating a transparent and open communication channel for both parties to work towards.
• Play an integral part in the Commercial team in generating new sales that will turn into long-lasting business relationships.
• Addressing customer complaints in coordination with the management team within Operations and Commercial department to reach resolution within agreed SLAs.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using Key Account metrics.
• Attending customer meetings with assigned contracts along with the Commercial department, as required.

Key Skills and Attributes:

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Proactiveness and effective leadership of non-direct report to drive for results, ensuring the customers will consistently be given high-quality service and that MCS meets company targets.
• Strengths in problem-solving and negotiation to meet the desired outcome without compromising relationships.
• Commercially-minded - knowing when to pursue avenues of work to benefit both the customer and MCS.
• Proactive in processes to be a forward-thinker to meet the needs of the customer, taking ownership when issues arise and knowing who is appropriate to involve to resolve.
• Creative and innovative towards new ways of working with a continuous improvement mindset.

In return for your commitment and expertise, you will get:

• A base salary between £40,000 - £ 45,000 depending on experience,
• Bonus Scheme,
• Ongoing career development opportunities,
• 22 days holiday allowance + UK Bank Holidays

We are a company that promotes work life balance, our employees have access to great benefits package including employee assistance program, wellbeing app, mental health support, employee discount scheme, death in a service insurance, company pension scheme.

Next step:

Apply today If this sound like a right opportunity for you! Don't hesitate to get in touch with our recruitment team if you need more details.