Key Account Manager

Job Overview
-Successfully manage and develop clients across the NHS Sector.
Main Duties
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-Management of waste contracts for multiple clients, in line with contract specification.
-Maintain and develop client relationships with a view to maintaining and growing waste services.
-Identifying innovative opportunities for services beyond traditional waste collection.
-Maintain, monitor and develop the relationship with all relevant subcontractors
-Develop and implement strategies for service enhancement and cost savings
-Monitoring quality and accuracy of Management Information reports produced and submitted by the MI team.
-Monitoring quality and accuracy of invoices produced and submitted by the Finance team.
-Monitoring quality and accuracy of waste data on Mitie Waste's WR1 system.
-Submitting and implementing strategic waste management plans in line with our client's environmental and accreditation objectives
-Ensuring client compliance with current and future environmental & Health and Safety regulations and legislation;
-Auditing both suppliers and clients sites
-Ensure that contracts are run safely and efficiently to the required standard. To liaise with clients and monitor site operations if appropriate.
-First point of contact for client queries on waste related activities
-Attending Client meetings as required.
-Liaise with Mitie Waste Finance team to ensure debt and WIP is minimised. Where appropriate, implement action plans to reduce debt and WIP.
-Investigation and resolution of clients complaints and concerns.
-Create a positive safety culture on client sites in line with client and Mitie requirements
-Identifying account growth opportunities
-Managing all waste equipment on site ensuring staff are training and service inspections maintained
-Advise all stakeholders in the correct methids of waste segregation carring out staff training and education
Manage a team of waste porters and all associated
What we are looking for
-Has excellent communication, written, time management and organisational skills;
-Has the ability to multitask and manage multiple projects at once
-Has experience in the waste industry with a working knowledge of waste and recycling best practice, including innovative approaches for the future treatment of waste
-Knowledge or experience in Contract Management, Hazardous and Non-Hazardous waste management.
-Experience in handling and packaging of waste chemicals would be an advantage.
-Has a chemistry qualification or extensive industry experience in handling and packaging laboratory chemicals.
-Can communicate with people across all levels of the organisation;
-Has good presentation and planning skills
-Managing change and Customer Care experience/skills
-Understanding of Health and Safety practices
-Approachable and hard working with a ‘can do' approach
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