Key Account Manager

The Key Account Manager will work within the Active Spaces Team, based on-site at the office where our Key Client and other Key Stakeholders are based in the heart of Canary Wharf.

You’ll be responsible for managing the overall performance and strategic direction of the Active Spaces and Wellbeing Programmes within our Clients organisation, accountable for its delivery and evaluation, as well as developing future activity programmes in line with client needs, working closely with our Key Client and other internal and external partners.

Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Key Account Manager supports our mission by being an inspirational leader with the ability to empower and develop your team. Driving a healthy and positive team culture, central to providing our client’s employees with a best-in-class service to ensure continued client satisfaction, long-term retention and the delivery of agreed commercial outcomes.

We are proud to be a committed member of inclusive employers and we welcome applications from people of all backgrounds and experience levels.

We are a Disability Confident Committed employer, if this applies to you, please tick to apply as a Disability Confident Candidate when prompted.

We don’t expect you to have experience in everything on this advert, if something interests you, we would really like you to apply!

About the role

• Work collaboratively across our Wellbeing businesses to ensure that client, partner and commercial objectives are achieved/exceeded.
• Work closely with both internal and external key stakeholders to ensure that joint business plans are developed, agreed, delivered and evaluated in line with current and future client needs.
• Provide effective and visible leadership to structure, manage, develop and motivate the onsite teams, to ensure that individual and team objectives are met.
• Work closely and collaborate with internal stakeholders across the business (including HR, finance, IT, propositions, marketing, CSR) and external stakeholders (including suppliers, contractors, specialists) to deliver and develop a best-in-class Wellbeing proposition across the client estate.
• Provide regular reporting summarising current and forecast performance levels across a range of metrics for the client, as well as progress on the programme roadmap.
• Uphold our value of being evidence-based by using data and information by being aware of, and following, all company procedures and guidelines. Ensure all documented policies and procedures within responsibility are maintained in accordance with company requirements.
• Seeks to enhance the experience for our customers and colleagues by complying with all relevant legislative requirements, including financial services regulations, employment law, Data Protection and Health and Safety.

About you:

Education and Qualifications

• Degree level educated.

Experience

• Commercial awareness and proven track record of achieving targets.
• A strong fitness background with significant management experience working in a corporate or commercial fitness environment.
• Experience in delivering operational change and team engagement.

Skills

• Strategic and innovative thinker with a passion for business development.
• Strong leadership and people management experience.
• Attention to detail in all areas of work including advanced IT skills and being comfortable analysing and presenting data.
• Ability to identify and develop strong relationships with key stakeholders.

The Westfield Way

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

Our co-created Values reflect the ‘way we do things around here’. The Key Account Manager will be expected to demonstrate these values in all aspects of their role.

• We care

• We’re in it together

• We are explorers

• We own it

To find out more about what makes up each of our Values, please see our website.

Life at Westfield

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our on-demand classes and resources available on our Wellbeing app. We care about our people and carry out annual surveys to gather feedback on what our colleagues are thinking and want for their future at Westfield. Additionally, we reward and celebrate the contributions of our colleagues through annual recognition events.

Make the most of our Rewards Hub, where you can access exclusive offers and discounts from over 1,000 popular retailers and restaurants. In addition, we also offer incremental annual leave and service awards to our colleagues after 5 years’ service.

To see more of our benefits, please go to our website.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.

If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.

We’re so excited to meet you!

Support with your application

We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we're dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible. If you would like any further information or support, please email recruitment@westfieldhealth.com