AddressISS is one of the UK's largest facilities services providers, with annual revenues in the UK exceeding £710m and over 45,500 employees.
ISS FS Education serves around 90,000 meals every day. Our markets include primary, secondary and SEN schools, as well as colleges and universities. We are Food for Life Catering Mark holders and currently serve accredited menus to around 400 sites across the UK.
This role is based within our Education Division
The Job Role
Situated at a Primary School in Sandal, Wakefield this Kitchen Managers role reports to an Operations Manager. You will support the site management with performing the specified service.
Have the ability to adapt to different working environments and work with different teams.
Flexibity to be called upon, sometimes at short notice, to cover staff absence.
Regularly talk with clients and customers about the standard of our service.
Have a hands on approach with schools, clients and customers to deliver a more customer focused offer at unit level.
KEY RESPONSIBILITIES
Health & Safety
· Ensure all accident reporting procedures are adhered to and dangerous occurrences are reported to your line manager immediately
· Fulfil the role of Health & Safety ‘champion’ for ISS
· Carry out all Health and Safety projects and initiatives as requested by the Company
· Undertake Risk Assessments on methods of work and correct use of chemicals and equipment
· Attend Health and Safety meetings as requested
· Promote health & safety as a top priority for you and the team
· Carry out all tasks to the contract specification or legislation, including Health and Safety, Food Safety and Personal Hygiene
· Ensure correct materials, equipment and methods are used at all times.
· Esnure equipment is kept clean and in good working order and ensure all faulty equipment/machinery is reported immediately to your manager
· Do not use any equipment that is defective or unsafe
· Ensure all staff are training on the use of high risk equipment
· Cooperate with Evironmental Health Office audits and action any feedback as appropriate
· Ensure all staff wear the appropriate work attire including PPE
Food Focus
· consult with clients on the menu and provide customer feedback to the Company
· Ensure compliance with the nominated suppliers and approved product list in your area of responsibility
· Ensure Company Food Policies are complied with (i.e. cultural, religious, ethnic, allergies, special diets)
· Follow the correct recipes and ensure compliance with menus are adhered to daily, including all displays, presentation, promotion and pricing
· Ensure that the teams understand the importance of customer service, food presentation and that they meet Company standards
· Ensure sales production is produced to the correct amount each day, that portion control is correct and waste is reduced
· Demonstrate a clear understanding of the relationship between providing high quality food and increased sales and uptake.
· Seek customer satisfaction levels and act on feedback
Customers
· To act promptly and professionally to Company and Client requests
· Develop and maintain good working relationships with our customers and ISS colleagues
· Regularly talk with clients and customers about the standard of our service and consider appropriate changes if required
· Plan and conduct a program of events and activities to promote the service and improve customer experience
· Understand customer wants and desires and ensure the efforts of your team are to meet these needs.
People Management
· Communicate regularly with teams including cascading all team briefings, emails, notices etc
· Manage teams in line with the Company’s policies and procedures
· Manage and motivate teams to provide a customer focused service provision at all times.
· Ensure that you assess performance and development and staff
· Carry out induction of new employees, and refresher training of existing employees to include skills and method training, including essential Tool-Box-Talks talks.
· Attend meetings and cluster groups as required by the Company
· Train staff to the highest standards as directed by the Company
· Take responsibility for your own personal development plan to demonstrate commitment to continuous improvement
Planning and Control / Reporting
· Comply with Company policies and procedures throughout your area of responsibility
· Discuss new ideas with your line manager that will drive improved satisfaction to our Customers, Clients, Teams and Shareholders. Introduce when agreed
· Ensure effective plans and controls are in place to achieve business objectives
· Ensure information is accurately recorded and maintained (timesheets, stock sheets, training records, sales, meal numbers, etc)
· Review performance and ensure action plans are developed and implemented to drive improved performance (Meal Growth, Pence per Meal, Meals Per Hour, Audit, Risk Assessments, Training, Personal Development Plans, etc)
Finance
· Operate systems i.e Blue Runner/Saffron within your remit where directed, and to be fully conversant with its operation on a practical level
· To maintain financial control of food and materials to keep within targets
· Control cash collection, reconciliation, preparation of cash for banking and banking where appropriate
Change Management
· Maintain personal and professional development to meet the changing demands of the job
· Participate in appropriate training activities and encourage and support staff development and training
· To ensure that efficient and economic use is made of all resources
Relevant Training and Qualifications
Essential:
· Level 3 Food Safety Certificate or equivalent (or must complete and pass this training in first three months of employment at ISS – post holder must achieve this as a minimum)
Requirement to complete mandatory ISS training and development initiatives as and when required
Person Specification:
Skills and Experience:
· A minimum 1 years’ experience as Kitchen Manager or the potential to develop from a catering assistant with additional training and development
· Abilty to independalty travel across the contract
· Advanced understanding of school catering and excellent food preparation and cooking skills
· Demonstrate acceptable level of understanding of Health and Safety and accident prevention
· Ability to demonstrate understanding profit and loss
· Good communication skills
· Excellent interpersonal, administrative and organisational skills
· Good understanding of kitchen software, e.g. Cypad, or willingness to learn
· Positive and proactive attitude
· Ability to build strong enduring relationships with clients, customer and colleagues
Attributes:
· Positive pro-active attitude
· High energy and drive to deliver beyond expectations
NB – Carry out any other reasonable duties as directed by your line manager
Job Type: Full-time
Salary: £12.39 per hour
Expected hours: 37 per week
Schedule:
- Monday to Friday
Work Location: In person
