Lead Consultant - Customer Advocacy - London, Uk

Role- Lead consultant / Principal consultant - Customer Advocacy role
Location- London, UK
Job Description-

• This role serves as a customer advocate and business consultant for multiple small accounts or a large account by helping our clients achieve success through the use of multiple Cyber Security products and services. This role is all about client satisfaction
• Manage the business relationship between Infosys and assigned client accounts; responsible for overall client satisfaction
• Provide coaching and advice to clients on the use of Infosys’s solutions for Cloud, Infrastructure & Security problems.
• Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with Infosys’s services
• Provide strategic updates on clients’ performance to Infosys Senior Management. Provide regular status updates to account teams and Sales Managers
• Identify new opportunities for expanding Infosys’s Cloud Infrastructure & Security service usage to maximize client success and Infosys revenue growth
• Ensure maintenance and contract renewal

About you:

• Strong customer facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor
• Strong consulting skills. Ability to gather and analyse information and produce strategic insights into clients’ organizational and technical challenges
• Ability to communicate technical details to a non-technical audience. Ability to set and communicate expectations; skill in mediating and resolving problems
• Must be highly organized and able to prioritize and process a number of tasks concurrently
• Ability to build lasting relationships based on trust
• Takes ownership of customer issues and drives to resolution
• Self-motivated, strong work ethic, creative, customer-centric personality
• Responsible for competency enablement and bringing innovation, automation
• Technical leader to lead a team and ensure people management for the team

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.