Lead Content Designer

Business Unit: Digital Banking
Salary: £68,000 - £102,000 DOE per annum + red hot benefits 
Location: Remote with occasional travel to a hub or office 
Live to challenge the status quo

Our Team

We are looking for a Lead Content Designer to join Virgin Money's Human-Centred Design function. We are a team of Digital Designers, Content Designers and User Researchers. Our design practice works across everything Virgin Money does online, creating delightful digital experiences for our users. Our team is designing the future of finance, starting with discovery and work through to delivery.  Interested in taking a key role in the team? Read on…

What you'll be doing

• Leading our Content Design function, and our team of talented Content Designers.
• Defining and implementing best practice for content design.
• Working with the Head of Digital Design to stand up a Content Design Centre of Excellence.
• Delivering our digital content standards, tone of voice and be a champion for content strategy best practices.
• Working across multiple cross-bank projects in order to ensure our digital content strategy is visible, understood and applied.
• Taking responsibility for content quality throughout the product development process ensuring content is always on tone and on brand.
• Working closely with senior stakeholders to resolve problems and develop future projects.
• Promoting the content design discipline by engaging with the cross-bank community.

We need you to have

• The ability to influence business direction with strategic design thinking.
• Be an expert at designing for digital services, with a proven track record of success.
• Be a strong leader, both internally within a design team and externally with senior stakeholders.  
• Exceptional organisation skills and be able to establish working practices for a team of people.
• Be able to influence and challenge internal functions to ensure that the user experience and customer needs are always at the core of what we deliver.
• Experience working at a senior level within design.
• Proficient at leading a team of Content Designers.
• Experience of setting and implementing best practice content design within a company.

It's a bonus if you have but not essential

• Experience of creating and iterating content across multiple digital channels including, but not limited to: user interface copy, microcopy, user education, direct or transactional sales or product servicing content.
• A background in copywriting, UX writing or writing for the web.
• Knowledge of style guides, pattern libraries and content modelling.
• Experience of defining and implementing a brand tone of voice.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more.
• Up to five extra paid well-being days per year. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
• Ability to work anywhere in the UK (where the role allows). 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We're making great strides towards achieving our ambition of becoming the UK's best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.