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Form of workJob Description
This is a genuine opportunity for someone to gain experience in the Legal / FinTech world and build upon your current skills set, opening up more avenues career-wise. This may be your opportunity to start a career, rather than simply work…….
Why work here?:
The new arm of a Global FinTech who are revolutionising property purchase, globally. Based in Leeds City Centre on a hybrid working model – perhaps 1 or 2 days in office. They’re known for looking after their staff and can offer some fantastic benefits. You’ll work alongside some brilliant colleagues in a genuine meritocracy.
The Role:
As a Case Exec – you will provide support to both Customers and Internally across the entire Conveyancing lifecycle. You will be the first point of contact for Customers and provide first class service to them at all times. More specifically:
· Conduct a full title check of the office copies to establish what is involved in the remortgage
· Ensure that every case and activity is worked as proactively and accurately as possible, updating all parties regularly
· Liaise with clients/customers/3rd parties by telephone to keep them regularly and proactively updated and progress the case within SLAs
· When a case is ready for completion you must ensure that request for funds are done in a timely manner in line with client SLA’s
· Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
· Provide support/guidance to the administrators / customer service representatives
And much more – a full job description is available on request.
You / Requirements:
- First and foremost you’ll have outstanding communication and administration skills
- You’ll have administration / customer service experience gained ideally from a high-volume, regulated environment
- Solid IT skills – MS OFFICE
- Outgoing, positive, bright and smartly turned out
- In an ideal world you’ll know about the Conveyancing world, though this can be taught
This is a genuine opportunity for you to flourish and develop in a positive, fluid and meritocratic environment.
Interviews will be taking place all throughout January. It will be in 2 x stages and offers of employment made very quickly for the right people. We have multiple opportunities available.
Keywords: Customer Services, Administration, Case Management, Case Executive, Customer Supportm, Customer Relationship
