Legal Disrepair Coordinator / Admin – Housing

What's involved with this role:
Temporary Legal Disrepair Coordinator / Admin – Housing
Reference no: PHA TCL 0008 772E / 1
Pay rate: £19.24 per hour PAYE
Hours per week: 35 Monday – Friday, normal working hours
This opening assignment is for 3 months
City: SOUTHWARK, London
Initial 1-2 weeks training in the office (Westminster Bridge or Pitsea). Thereafter hybrid working with office attendance 2 days a week.
A Legal Disrepair Coordinator is required to join the team and manage cases from an administration perspective. The wider Repairs Team is responsible for the delivery of all property services including: day-to-day responsive and major repairs; disrepair, damp, mould and condensation; EHO and escalated cases; empty homes/voids; aids & adaptions; Planned Preventative Maintenance and proactive case management; service delivery for repairs managed through the DPS Marketplace. This role is for a Legal Disrepair Coordinator not a Case Manager; the coordinator will manage cases but not to the same extent as a Case Manager.
Key responsibilities:
Manage the email inbox.
Coordination of repairs.
Speaking to residents, surveyors and contractors.
Be a customer facing member of the team, supporting customers and operational teams in the delivery of property services, particularly focused on disrepair case management;
Manage Legal Disrepair cases from an administration perspective in line with the Legal Disrepair Protocol.
Ensure the provision of excellent customer service and experience to all stakeholders to maximise customer satisfaction.
Advise and support customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.
Manage enquires and requests for service via the telephone, computer and all other means of communication that come from internal and external customers.
Ensure customers are regularly and clearly communicated with, kept up to date on progress and their expectations managed.
Ensure suitable filing and recording systems are in place, and that information is accessible for all.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Experience:
Experience of working in a repairs, coordinator, case management background preferred.
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Proven experience and ability to deliver excellent customer care and valuing diversity.
Demonstrable experience in a role which has required good admin skills, including keyboard, telephone, IT and experience of working with databases.
Experience in diary management and appointment scheduling.
Knowledge:
Knowledge of disrepair desirable but not essential.
Knowledge and understanding of an administration service and problem solving in the absence of key staff.
Skills & Abilities:
Accountable, responsible and motivated to do the right thing.
A problem solver, able to work independently at pace and under pressure, but with a strong approach to teamwork and collaboration.
A customer service champion with the passion and drive for excellent customer service.
Ability to work independently, exercising good initiative and judgement.
Excellent written and verbal communication skills.
Proven time management and prioritisation skills.
Excellent attention to detail skills.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
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Job Ref: PHA TCL 0008 772E / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.