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SalaryWe have an amazing career opportunity to offer to someone who is organised, passionate about their work and has a strong customer focus as we search for a new Legal Support Portal Administrator to join the team in our New Addington Office.
Taylor Rose MW is a Top 60 Law firm with a national footprint across England and Wales. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver and to embrace and develop our employees through their legal career.
The Legal Support Portal Administrator is responsible for the processing of LSO tickets and portal tasks to include proof of address, payment on account, verification of ID, signed T&C's, to ensure sufficient client due diligence. This role plays a significant part in risk management within the firm. It includes liaising with clients and fee earners to successfully onboard clients. This role is office based due to the nature of the role, 8 hours (inc. lunch) between the hours of 8am - 8pm, with one 8pm shift per week based on a 35 hours week.
This role involves but is not limited to:
Portal tasks
ID Checks
AML checks
Data integrity checks
Conflict checks
Live status file opening
File opening Issue resolution
Client Portal Helpdesk
Answering phone calls from clients addressing their issues using the client portal system
Responding to online chats from clients supporting their issues using the client portal system
Working with IT/Dev/external suppliers to address technical issues with the site
Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system
When required to assist with the following:
General admin tasks e.g client greeting, outgoing post etc
Centralised Mattersphere System Database Management
Creation of Associate contacts in Mattersphere
Working through branch office requests for data changes
Reprographics Function
Producing Bundles
Indexing Services
Binding Services
Large Print Volume facility
Specialist print and copy services
Document scanning and digitisation service
CD/DVD Creation of files
Secure USB file Upload service
Requirements:
Acute attention to detail
Ability to multitask
A professional, honest, flexible and reliable attitude and approach
Ability to work in a fast paced, high pressured environment
Customer focus with a proactive "can do" attitude
Strong communication skills & ability to communicate at all levels and across all departments
Able to work within a team as well as independently
Able to demonstrate initiative, strong work ethic and ability to problem solve
Ability to prioritise workload
Willingness to learn new skills and adapt to change
Have a good understanding of the Microsoft office and case management systems
Ability to travel to other offices to provide support when required
Taylor Rose MW will contact you by telephone or email regarding your application. We do notask for personal details upon application and all emails will come from a legitimate email address. If you are asked to respond to an application with your personal details, then please contact the Recruitment team.
Company Core Values:
Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.
Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.
Integrate: Bring together people and systems into a cohesive force.
Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.
