Lending Collections Officers

Two new positions haves arisen within a long established lending operation with a centralised office based in Brentwood, Essex.

Day to day duties and responsibilities will include:

• To liaise with all customers including those up to date and in for the collection of outstanding mortgage and loan repayments.
• Maintain a high quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer’s accounts.
• Each customer is an individual with their own specific circumstances, the Collector will be a highly motivated individual who enjoys taking ownership and accountability when making business and customer orientated decisions whilst ensuring the Treating Customers Fairly principles are maintained.
• To monitor term expired accounts monthly and where relevant refer through to senior management customer review group for further consideration of next steps
• Work with customers to understand their financial circumstances and using this information to agree realistic and sustainable arrangements.
• Dealing with incoming calls and making outgoing call for collections area.

Skills & Experience Required:

• Iideally to have worked in similar collections role within Banking or Financial Services
• Ability to listen, empathise, negotiate, and inspire confidence
• Good communication skills, both verbal and written
• Interpret and respond clearly and effectively

The role offers a comprehensive benefits package, hybrid working with 2 days a week only in the offices.

Please apply in confidence for immediate response.