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Location
About the job
Job summary
Job description
As a Live Service Analyst, your responsibilities will include:
- Handling and resolving Live Service requests via the workflow management system within time frames governed by our Service Level Agreements (SLAs).
- Working closely with the UKSV Helpdesk, ensuring that all information required for the thorough investigation of issues and problems has been obtained.
- Account creation and access management on the vetting platform and other systems.
- Maintaining and updating databases.
- Identification and escalation of Live Service incidents to the Platform Desk Manager.
- Occasional management of Live Service incidents.
- Liaising with external public sector and commercial third parties to ensure the fulfilment of service requests, maintenance of service and resolution of Live Service incidents.
- Occasionally travelling within the UK, including overnight stays for short periods.
Person specification
As a Live Service Analyst within UK Security Vetting, we are looking for people who have the following expertise and attributes:
- A good team player.
- Ability to work independently.
- Excellent organisational skills.
- Good attention to detail.
- Willingness to identify potential process improvements and take the lead in delivering solutions.
- Good communication skills (both written and oral).
- Excellent IT skills and knowledge.
- Ability to work at pace with a high level of accuracy.
- Ability to problem solve and think of solutions.
- Comfortable liaising with people around the business and external stakeholders at a range of grades/levels.
Additional information:
A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Working Together
- Making Effective Decisions
We only ask for evidence of these behaviours on your application form:
- Delivering at Pace
Benefits
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
- A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.
- This role will be based in either York or Glasgow. UKSV operates a hybrid working policy. There is flexibility to split your working week but with a minimum requirement of 60% in the listed Cabinet Office Hubs.
Things you need to know
Selection process details
Application process
To assess experience you will be asked to provide a 250-word personal statement and a name-blind (anonymous) CV.
You will be asked to provide a 250-word statement on the Behaviour, Delivering at Pace.
At the sift stage you will be assessed on the Behaviours and Experienceelements of the Success Profiles.
Selection process
At interview, you will be assessed on the Behaviour and Experienceelements of the Success Profiles.
The Behaviours being assessed at interview are: Delivering at Pace, Working Together and Making Effective Decisions.
Expected timeline (subject to change)
Expected sift date – 11/04/2024
Expected interview date/s – w/c 22/04/2024
Interview location - Google Meets Video Conferencing
A reserve list will be held for a period of 12 months, from which further appointments can be made.
Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at: https://www.childcarechoices.gov.uk
Reasonable adjustments
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service at: cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
- Complete the ‘assistance required’ section in the ‘personal information’ page of your application form to provide information we should be aware of that will enable us to support you further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
(Add if Disclosure Scotland selected above) For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Further information
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.
Please note that this role requires DV clearance, which would normally need 10 years’ UK residency in the past 10 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk. For further information on the Recruitment Principles. and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.
