Address Company Outline:
About us
You will work within the User Experience team being responsible for the administration and configuration of the learning platforms and associated platforms.
You will ensure that content and assessments held on the learning platform are routinely updated; of high quality, achieve learning goals and are relevant for it’s intended audience.
Responsibilities:
What we’ll give you
Bring what makes you unique
Since 2001, we’ve been enhancing the knowledge, skills and behaviour of over 150,000 professionals in 152 countries. Join us, and you’ll immerse yourself in a business full of variety and make a tangible impact in our sector by contributing to the training that build careers and prevents future financial and associated crime. If you are looking for a company that values curiosity, variety and flexibility, then look no further. You'll find it at ICA. Apply now.
Job Title: LMS Administrator
Location: Hybrid/Birmingham UK
Salary: £25,730 - £31,448 (depending on experience)
Why do we want you?
You are an experienced administrator who is meticulous and is looking for a role with autonomy and variety. In this role you will be supporting our user experience team with the administration and configuration of the learning management system (LMS).
About us
ICA is the leading professional body for the global regulatory and financial crime compliance community. Since 2001, ICA has enhanced the knowledge, skills and behaviour of over 150,000 professionals all over the world either through their internationally-recognised portfolio of professional qualifications and training. If you are looking for company that values curiosity, variety and flexibility, then ICA is for you.
Job purpose, tasks and responsibilities: Main Purpose of the role
You will work within the User Experience team being responsible for the administration and configuration of the learning platforms and associated platforms.
You will ensure the user experience, is accessible, effective, and relevant to all users from diverse backgrounds shaped by user feedback.
You will provide a prompt and appropriate troubleshooting resource for users to enable them to overcome any technical functionality or access issues.
You will ensure that content and assessments held on the learning platform are routinely updated; of high quality, achieve learning goals and are relevant for it’s intended audience.
Responsibilities:
- Provide support to all users ensuring they receive prompt responses to any system functionality or access issues.
- Support the User Experience Manager with the build and maintenance of all digital learning content held on the Learning Management System, ensuring that learning content is available for commencement dates, with appropriate user restrictions.
- Working closely with User Experience Manager to develop and test new compelling Learning Management System learning solutions, measuring accessibility and effectiveness of activity, shaped by user feedback.
- Assist with the user and audience permissions/roles and access to the Learning Management System.
- In collaboration with the User Experience Manager ensure all content held on the Learning Management System is updated, to a high quality and accessible for the diverse learning needs of all users.
- Support with the project management of any routine content updates via Kantata.
- Support with the build of multi-language course pages and bespoke customised learning on the Learning Management System as requested.
- Support with any site wide update installations or maintenance, as required.
- Maintain team’s KPI and SLAs and demonstrate a commitment to continuously improve on service delivery and user satisfaction.
- To be involved as required in further insight projects relating to new product launches and existing programmes.
- To support the User Experience Manager with any ad hoc tasks and requirements as and when they arise.
We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
You will also need;
Essential
- To be a proficient user of all Microsoft office applications
- Good communication skills (verbal and written)
- To be meticulous with consistent attention to detail and accuracy
- To be creative in your thinking and enjoy problem solving and trouble shooting
- Flexibility and the ability to multi-task
- To be organised and methodical
Desirable
- Previous practical experience of using a Learning Management System (LMS).
Find what you’re looking for
We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington PLC. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.
What we’ll give you
When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, healthcash plan, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.
Bring what makes you unique
We value diversity and embrace the unique experiences, knowledge, and perspectives that drive innovation and creativity throughout Wilmington PLC. Our goal is to build a positive culture that showcases individuality and supports everyone, including those with disabilities. We shortlist all applicants who meet our essential role criteria, in addition we guarantee an interview for all disabled applicants who meet the essential role criteria. If you would like to be considered for this scheme, you require an alternative method of applying, or require any reasonable adjustments please contact us: opportunities@wilmingtonplc.com
Since 2001, we’ve been enhancing the knowledge, skills and behaviour of over 150,000 professionals in 152 countries. Join us, and you’ll immerse yourself in a business full of variety and make a tangible impact in our sector by contributing to the training that build careers and prevents future financial and associated crime. If you are looking for a company that values curiosity, variety and flexibility, then look no further. You'll find it at ICA. Apply now.
The Legal Bit!
The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Please note that this role may remain advertised until an offer of employment has been made.
LI-Hybrid
