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SalaryLocation: Merlin Park, Erdington
Working Hours: Monday to Friday, 10:00-18:00 / 11:00-19:00
Pay Rate: £13.51 per hour
Job Overview:
We are recruiting on behalf of a reputable company seeking a dedicated and detail-oriented Logistics Assistant. This role focuses on supporting warehousing logistics, customer service, and export administration, ensuring efficient operations and high customer satisfaction.
Key Responsibilities:
- Order Documentation: Generate customer order documentation for pick, despatch, and collection.
- Order Processing: Handle computer-based orders and system transactions efficiently.
- KPI Tracking: Track customer service KPIs and metrics from initiation to completion.
- Customer Communication: Inform customers about potential product/service issues and handle complaints effectively.
- Liaison: Work closely with operation department heads to resolve issues and provide feedback to customers.
- Administrative Duties: Perform standard customer service duties such as filing, copying, and answering phone calls.
- Experience: Previous experience in customer service, warehousing logistics, or export administration.
- Technical Skills: Proficiency in Microsoft applications and computer-based order processing.
- Communication Skills: Clear communication and emotional intelligence skills to handle customer interactions.
- Time Management: Strong time management and problem-solving skills.
- Adaptability: Willingness to learn, develop, and take on additional responsibilities.
If you are interested, please click apply.
