Logistics Coordinator

Role Overview

We are seeking an exceptional Logistics Coordinator to join our dynamic team. In this pivotal role, you will be responsible for planning, coordinating, and executing all aspects of our logistics operations. As a key member of our Operations function, you will liaise closely with customers, internal stakeholders, suppliers, logistics providers, and transportation companies to ensure seamless and efficient delivery of our products.

Key Responsibilities

• Plan and coordinate logistics operations, including arranging transport, storage, delivery, and administration between suppliers and customers.
• Liaise with internal project managers to ensure logistics arrangements meet their requirements and expectations.
• Raise purchase orders and allocate them to the correct codes as instructed.
• Ensure all reports and tracking systems are updated with accurate information at all times.
• Respond to both internal and external customers in a timely manner via telephone and email.
• Ensure correct documentation is provided for export and customs agencies, including import certifications and duty.
• Arrange same-day and overnight parcel deliveries as needed.
• Work closely with the Warehouse team to ensure orders are complete and ready for shipment.
• Plan and track shipments of final products according to customer requirements.
• Assist in the selection of carriers/suppliers and maintain all appropriate documentation and service level agreements.
• Monitor carrier performance, handle performance issues, and raise concerns with senior management.
• Ensure carrier compliance with company policies and procedures for product transit and delivery.
• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues, and escalate to senior management as needed.
• Act as the single point of contact for customers/project managers on all logistics and delivery matters, and carry out any required administration.
• Ensure compliance with import/export regulations, customs regulations, and legal and health and safety requirements.

Qualifications and Experience

• Minimum 3-5 years of experience in a logistics or supply chain role, preferably in a fast-paced, customer-oriented environment.
• Strong understanding of logistics operations, including transportation, warehousing, and customs procedures.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with both internal and external stakeholders.
• Proficient in using logistics management software, spreadsheets, and other relevant tools.
• Attention to detail and the ability to multitask and prioritize effectively.
• Problem-solving skills and the ability to think critically to resolve issues.
• Knowledge of import/export regulations and customs compliance requirements.
• Adaptable and flexible, with a proactive and solutions-oriented mindset.

If you are a driven and organized logistics professional who thrives in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. Join our team and play a crucial role in delivering exceptional logistics solutions to our valued customers.