Logistics Customer Service Advisor

Do you have second-to-none administration and Customer Service experience? Do you have a solid 5 year (UK) work history with at least 2-3 years within the logistics field?

I am recruiting for an experienced Logistics Specialist/Logistics Customer Service Advisor to work for a well-known Feltham-based client. My client has over 5300 global employees and specialises in import, export, customs brokerage services and warehousing solutions. This is a Monday-Friday office-based role, working from 9am to 5:30pm. 

Main duties: 

• Handling all administrative processes involved in a wholesale and e-commerce warehouse environment
• Liaising with clients and service providers, building strong relationships with both 
• Reviewing and streamlining logistics and warehousing
• Providing excellent Customer Service at all times
• Ensuring that customer expectations are met during the movement of cargo
• Handling orders, emails and carrying out various administrative tasks 
• Booking courier collections via the in-house warehouse management system

Key requirements:  

• Computer literate and familiar with CRM/WHM (warehouse management) systems 
• Strong admin and Customer Service skills 
• 2-3 years' experience in a client management/Customer Service role within the logistics/freight sector 
• Able to work independently/unsupervised whilst liaising with and supporting the wider team 
• Exposure to clients who use Zedonk and Shopify software systems (ideal but not essential)
• Level D security clearance (ideal but not essential)
• Good network within ocean carrier and transportation organizations (ideal but not essential)

Benefits, pay and package: 

• Salary of £30,000 per annum 
• 22 days holiday (rising to 26 days with service)
• Branch performance bonus, issued 1-2 times per year
• Standard pension scheme 
• Healthcare scheme
• Staff parking on site 
• Annual summer and Christmas events