Address
Form of workCompetitive salary + Bonus
So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
As a Loyalty Programme Manager based in our Warwick office 3 days a week (2 days flex to work remotely), you’ll be responsible for:
Developing & planning our monthly loyalty scheme content & deployment framework
Curating & driving engaging offers & benefits for our customers
Analysing & optimising member engagement through understanding customer behaviour and communication channels, including planned & tactical marketing activity
Managing & driving the relationship with our 3rd party loyalty partner, driving direction for creative campaigns & member initiatives from a “best possible” position for our members
Researching the market to ensure our scheme remains relevant to our customer base
Growing & retaining higher value customers through the scheme, reviewing performance & results to drive a profitable loyalty scheme and providing the business with performance & costs update
And here’s what we’d like you to have:
Experience managing loyalty scheme is highly preferable, alternatively a Marketing/Proposition/CRM background with customer experience focus and retention
Strong stakeholder management skills, relationship driven, project management skills
Structured and organised approach, customer focused with commercial acumen
Management/Leadership skills
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, private medical insurance free parking, onsite canteen and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
About us
The Wolseley Group is a leading plumbing, heating, cooling and infrastructure trade specialist merchant, which employs over c.5,500 people across the UK and Ireland, spanning 10 brands.
Through our offices in Warwick and Ripon, our three distribution centres and our network of over 550 branches, our people work together to provide exceptional service to our customers every day.
We encourage applicants from all backgrounds, communities and industries, and are committed to having an organisation that is made up of diverse skills, experiences and abilities, where everyone is treated with Fairness & Respect.
Closing date: 16th May 2024
