Address
Form of work
SalaryDescription
Our Client are currently looking for a new Night Concierge to join their team at a luxury residential development based in North/Central.
Shift Pattern: 4 on 4 off with the hours of 7pm - 7am.
Salary: £27000 - £28000 DOE
Duties include:
- Collaborate with fellow Concierges, security personnel (when employed), Estate Operatives, cleaners, and staff members to uphold development standards and deliver excellent customer service.
- Ensure continuous front desk coverage, except during breaks, patrols, or when responding to customer queries.
- Provide high-quality service at all times.
- Respond to emails, handle telephone calls, and address residents' text messages and WhatsApp inquiries promptly and professionally.
- Manage parcel and key management, ensuring efficient handling and security of parcels and keys.
- Conduct welcome meetings with new residents/leaseholders to provide information about the development and its services.
- Maintain daily occurrence records, documenting any incidents, interactions, or notable events accurately.
- Manage residential facility bookings, ensuring that residents can access communal facilities as needed.
- Update resident information in the database to ensure accuracy and completeness.
- Administer the Grand Union portal system, facilitating resident access to online services and information.
- Address resident requests promptly.
- Handle telephone inquiries politely, providing accurate information or taking messages.
- Address minor complaints satisfactorily and escalate major complaints as needed.
- Ensure a well-maintained selection of informational materials at the front desk.
- Assist residents to enhance the Concierge service.
- Communicate professionally with staff and promptly respond to resident communications.
- Keep the Daily Operations Report (DOR) updated and maintain all shift documents with relevant information for smooth shift handovers.
- Maintain a working knowledge of all equipment.
- Conduct estate and building patrols, focusing on cleanliness, damage, safety, and other aspects.
- Oversee apartment security procedures and report breaches.
- Monitor contractors' sign-in, compliance with the Fire Action Notice, and obtain necessary details.
- Manage key sign-in/sign-out and perform key audits.
- Supervise contractors and operate a permit-to-work system.
- Handle meeting room bookings and payments.
- Complete the weekly autodialler checklist.
- Ensure end-of-day banking is completed and sent daily.
- Assist residents with form completion and ensure proper paperwork filing.
- Manage playground openings and closings.
- Hand-deliver individual letters to residents as needed.
- Display lobby signs neatly when required.
- Clean up spills promptly.
- Adhere to all Standard Operating Procedures (SOPs) and report relevant complaints on the
- Report lift faults/entrapments promptly.
- Undertake additional duties for estate upkeep as required.
- Maintain a professional appearance and demeanor at all times.
- Be flexible in working hours and adaptable to shift patterns.
- Carry out any additional duties as needed.
- Punctuality is essential.
- Strong communication skills, both written and verbal.
- Ability to communicate effectively with residents, visitors, and contractors.
- Exceptional customer focus.
- Ability to handle complaints or problems empathetically and effectively.
- Basic IT skills
