Mandarin Speaking - Sales & Ticketing Agent

Are you fluent in Mandarin?

Do you have two years' experience in an Airline reservations and ticketing role?
Do you have strong Reservations, Fares & E-Ticketing experience in Amadeus?

Objective

To provide reservation sales, ticketing and reporting services for the airline client represented by the Company.

Key Responsibilities

• Taking reservations calls from both direct passengers and trade partners
• Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD's (auto & manual fare-build)
• Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
• Daily & monthly airline sales reports and reconciliation
• Providing excellent customer service both on the telephone and face-to-face
• Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. both over the phone and face-to-face
• Group bookings and tour operator allocations, including issuing of contractual terms & conditions in conformance to individual airline protocols
• Liaising with Airlines' local management and head office

Core Skills & Experience

Education:

• High school certificate and Travel Institution diploma
• Good standard of written and spoken English

• Good standard of numeric skills
• Fluent Mandarin - speak, read & write - essential

Experience:

• Minimum two years' experience in an airline reservations and ticketing role
• Strong Reservations, Fares & E-Ticketing experience in Amadeus
• Good knowledge of MS Word, Excel and Outlook
• Ability to work under pressure
• Excellent telephone manner
• Ability to work as part of a team

Personal qualities:

• Must be customer focused, well presented and well spoken
• Good telephone manner
• Good time management and organisational skills
• Must be professional whilst under pressure
• Excellent attention to detail
• Flexibility

Salary & Benefits

29,000 per annum (subject to experience)

Award winning EAP

Employee pension

Interested & meet the criteria?

Simply click 'apply'. Alternatively, contact Jane on (phone number removed) or (url removed)