AddressMandarin /Cantonese & English Speaking - Property Manager
Our client looking for an experienced and hardworking ‘Property Manager’ who is highly proactive to thrive in a fast-paced working environment. The ideal candidate will have significant experience managing a portfolio of at least 120 properties (New Built Apartments in London), and able to demonstrate exceptional customer service skills that allow them to build strong rapport quickly with both landlords and tenants. addressing complaints and escalations with the ability to resolve quickly and effectively including critical situations should they occur. A professional approach, excellent communication and an ability to work on your own initiative is essential.
Property management experience is desired, although not essential the client can provide full training and onboarding for a potential candidate.
Responsibilities
- Being a dedicated one point of contact for your customers
- Delivering operational performance
- Delivering an excellent service on budget
- Ordering and managing repairs and maintenance
- Carrying our property and estate inspections
- Managing tenancy issues
- Arrears management, income collection and reporting
- Compliance – legislative, industry and H&S
· Coordinate regular property inspections to ensure our properties remain well-maintained. Reporting back to the Landlord and your Manager, highlighting any issues identified.
· Arranging and overseeing necessary repairs and maintenance, as well as maintaining a network of reliable service providers.
· Staying updated with local property regulations and laws. Draft, review, and execute tenancy agreements, renewals, and notices while guaranteeing industry compliance.
· Administration of tenant procedures including referencing, invoicing etc….
· Issue useful tenancy and property information to new tenants.
· Liaising with clients and keeping them regularly updated.
· Arrange the checkout and process the release of the deposit, including assessing the checkout for potential deposit deductions and negotiating between the Landlord and Tenant.
· Collaborate and support our existing team and provide guidance and assistance, as well as contribute innovative ideas to improve property management processes.
· Formulate action plans for all ongoing tenant issues until a resolution is achieved.
Requirements
- Full Professional Proficiency in Mandarin/Cantonese & English
- 1year +experience in property management is highly desirable.
- Exceptional attention to detail, complemented by superb organisational and time management proficiencies.
- Sharp and innovative, with a willingness to take on responsibilities and work in a fast-paced environment.
- Knowledge of property laws and regulations.
Salary: up to £30K + (depending on experience)
Languages: Mandarin/Cantonese & English
Holidays: 21 days and 8 days National Holidays = 29 days
Schedule: Monday to Friday 9am to 6pm
Job Types: Full-time, Permanent
Benefits:
- Company car
- Company events
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
Experience:
- Property Management: 1 year (required)
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- London (required)
Ability to Relocate:
- London: Relocate before starting work (required)
Work Location: In person
