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SalaryAcross Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.
Marcus by Goldman Sachs
The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.
Responsibilities:
- Work independently or partner with other teams to design, develop and implement both reoccurring and ad hoc reports and metrics to support all aspects of the fraud function.
- Undertake daily/weekly/monthly analytics of application, vendor, and transactional activities to identify unusual activities.
- Develop reporting that facilitates the proactive ability to identify fraud intelligence themes and undertake detailed analysis to identify possible fraudulent behavior, sharing with the wider business.
- Provide regular analysis of metrics and analytical tools employed to ensure they continue to meet the needs of the business.
- Support the monthly reporting process on activities undertaken within the team.
- Investigate incidents of reported, suspected fraud/ brand abuse, identifying the impact, cause and the solutions to preventing such events occurring again. Agreeing with business owners required actions to address issues identified.
- Outputs from intelligence monitoring activities, where unusual activity is identified, investigate to understand cause and impact and then progress investigations through to resolution.
- Liaise with customer support teams with identified fraud related issues or reported to the team.
- To build strong relationships with both internal and external customers, gaining their trust and cooperation in the investigations we undertake.
- To provide advice and insights (where applicable) to both internal and external customers on possible abuse/fraudulent activity.
- 1-2 years Fraud or Investigations experience in a financial institution
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
- Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast paced environment.
- Experience in analysing and consolidating business information for across all levels of the organization
- Understanding of Business Intelligence reporting and KPIs.
- Degree/Diploma or equivalent fraud experience
- Fraud Operations experience at a large retail bank
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://careers/footer/disability-statement.html
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Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
