Marketing Operations Associate

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase – to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused engineers, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

Marketing Operations Associate

We are seeking a talented and enthusiastic associate to help support the Marketing Operations team across a variety of activities. We are a growing business, and you will be working in an agile environment within the Marketing Operations team, working alongside teams such as marketing, CX, controls, finance and sourcing, with plenty of opportunities to build your skills and make an impact.

You will be responsible for day-to-day support of the marketing and growth team across planning, processes, vendor management and other operational activities.

Culture is important to us, and we are looking for people who are naturally curious, honest and passionate, who want to expand their skills in an exciting new venture. This position provides a unique opportunity to operate in a dynamic environment within the firm. We work in a hyper-collaborative way and value the following behaviours:

• Put customers first.
• Value common sense and simplicity over complexity.
• Make decisions quickly and move nimbly.
• Celebrate diverse ideas.
• Succeed and fail together as a team.

Key Responsibilities

• Support with planning activities across the Marketing & Growth team.
• Work closely with stakeholders across the team to develop and implement new processes and identify improvements to existing processes.
• Support with the onboarding of new vendors and agencies and management of existing vendors including agreement renewals, relationship management and resource planning.
• Drive and own end-to-end projects within the Marketing Operations team including capability implementation and automation delivery.

Key Skills and Experience

• BA/BS degree, ideally in Business-related or Marketing degree
• Analytical mindset with high attention to detail and experience in delivery of executive-ready outputs
• Self-starting attitude with good organisational and time management skills
• Team player who works collaboratively and has strong stakeholder management skills
• Minimum 5 years’ experience
• Experience in Retail Banking and/or regulated market appreciated

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