Marketplace Operations Executive

About the role

About Marketplace

Marketplace is a brand-new online venture for Tesco, designed to give our customers the opportunity to use our website to shop for a wide range of third-party products in addition to the groceries they already know and love. Our initial focus will be on pet food, health and beauty products and alcohol, and as with other online marketplaces, sellers will fulfil orders directly. Join us on this exciting new journey, and you’ll be a key member of a hardworking, collaborative team that’s delivering on our promise to serve our customers, communities and the planet a little better every day.

Life on the team

As a creative pioneer, you’ll be a true innovator in your field. The key to the Marketplace team’s success will be its ability to work with many other teams in the wider Tesco family, including Finance, Digital Product and Online Operations. No two days will be the same as you become an expert in your area of the Marketplace model. We’re building Tesco’s future, and it’s a future shaped by you.

You will be responsible for

• Support the sellers who’ll be using the Tesco Marketplace platform
• Keep a close eye on the quality of products on Marketplace
• Use your understanding of online marketplaces to help sellers maintain and grow their businesses
• Manage KPIs across a number of metrics and create a regular reporting process to monitor the relevant metrics
• Act as a SME for seller performance and compliance
• Ensure that all our sellers adhere to the guidelines we set for Tesco Marketplace
• Work closely with our Customer Engagement Centre, Product/Tech and other partner teams to solve any issues or problems that arise

You will need

• Superb data manipulation skills – this means you should be proficient with MS Excel
• The ability to quickly grasp and utilise multiple product systems
• Significant project management skills
• Experience of working in an online retail environment
• Excellent interpersonal and communication skills as you’ll be working alongside stakeholders, suppliers and colleagues with varying technical experience

What’s in it for you?

• A bonus every year
• 25 days’ holiday, a personal day and bank holidays
• Colleague discounts and deals – saving you money on the things you need like everyday purchases and utility bills
• Retirement savings plan – put in 4% to 7.5% and so will we
• 'Buy As You Earn’ and 'Save As You Earn' share schemes
• Opportunities to get on – your only limitation is your own ambition. We’ll back you all the way with award-winning training and learning opportunities

Learning and development

Whatever your ambition – we’ll match it. Our skills matrix makes it easy to understand the skills needed for any role, and the role above that. So you can work out where your opportunities for development are, then choose how and when you’d like to develop those skills. In a classroom. Online. Or on-the-job. We’re ready when you are. And if you’re looking to take the lead, our Leadership Programme could be perfect for you. Plus, our People Management courses will help you develop those all-important people skills.

Everyone’s welcome

We’re proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

Hybrid working

We’ve recently moved to hybrid working. We love working from home. But we also love connecting, collaborating and innovating with our colleagues in person. So we mix it up and do a bit of both. Chat to us about how you work best.

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

What next?

So, how do you feel? Convinced that the Marketplace team at Tesco is the place for you yet? Or are you keen to learn more? Either way, read what the people in the Marketplace team have to say: [link to blogs]. Then, when you’re ready to get the ball rolling on your application, click [here].

Note: should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.

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About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.

What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Colleague bonus scheme
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues