Address
Form of workService & Training Operations Executive:
Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?
Office Location: Travellers Lane, Hatfield, AL10 8XB - with Hybrid working
About us:
The Mitsubishi Electric Group contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. 'Changes for the Better' represents the way Mitsubishi Electric Group's attitude to 'always strive to achieve something better', as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating 'an even better tomorrow'.
Role summary:
As a Service and Training Operations Executive, you will play a vital role in the operational effectiveness of the organisation, with a focus on service delivery and training operations. This dynamic role requires a proactive and detail-oriented individual who can manage a variety of tasks, including training coordination, service operations, and customer engagement. The role involves collaboration with various teams to ensure seamless execution of training programs and service delivery, maintaining high standards of customer satisfaction.
Skills/Responsibilities:
To be successful in this role you will need to:
- Plan, coordinate, and execute the organisation of the training programs for internal and external stakeholders.
- Ensure training materials are up-to-date and relevant.
- Oversee the operational aspects of service delivery, ensuring timely and high-quality execution.
- Collaborate with service partners to meet and exceed customer expectations.
- Maintain positive and proactive communication with customers throughout the service and training processes.
- Address customer inquiries and concerns promptly and professionally.
- Streamline and enhance service and training processes for improved efficiency.
- Implement best practices to achieve operational excellence.
- Work closely with cross-functional teams, including sales, product management, and senior leadership.
- Liaise with service partners to coordinate and enhance operational processes.
- Create and update documentation related to service and training operations.
- Generate regular reports on key performance indicators and operational metrics.
- Implement quality assurance measures to ensure service and training programs meet established standards.
- Conduct evaluations and gather feedback for continuous improvement.
- Manage the end-to-end lifecycle of service and training projects, ensuring they all admin related tasks are completed on time in line with customer requirement and contractors are supported and managed to ensure we are delivering to specification.
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
- Flexible Working - we offer a range of flexible working options that include working from home or hybrid working
- Pension
- Life Assurance
- Group Income Protection Scheme
- Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi
- Access to Mitsubishi’s very own discount platform
- Colleague Referral Scheme
- Holiday Buy
- Long Service Awards
- Cycle to Work Scheme
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors
Equality and Diversity:
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.
