Mash Administration Coordinator

Description

The starting salary for this role is £27,897 per annum, working 36 hours per week.

We are looking for a full time MASH Administration Coordinator to join our team of four Coordinators who play a vital role in our busy team. Adults MASH are working with key partners to ensure there are appropriate referrals to frontline teams, more effective information sharing between agencies and better informed risk assessment and decision making.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the role

We are a team of seven Social Workers and Senior Social Care Assistants working in a multi-agency setting with Police, Mental Health Services and Children's Services. We also have virtual partnerships with a host of other agencies. Our main function is to receive all safeguarding concerns for adults at risk in Surrey and gather information to take action in order to manage immediate risk and inform a decision under section 42 of the Care Act 2014. We also receive a high volume of referrals relating to concerns for the wellbeing of individuals which do not relate to Section 42 and we need to determine whether this information needs to be shared and with whom. 

Due to the multi-agency nature of the team and work we often have to adapt the way we work to keep up with demand and respond to changes in process of partner agencies. As a whole team we work collaboratively to meet challenges and all members of the team are encouraged to be a part of identifying and testing solutions, so an ability to quickly adapt to change is vital.

As well as supporting with administration tasks to maintain the smooth running of the team, your main role will be screening the referrals and calls that come into the team to ensure they are directed to the most appropriate team or agency to respond and gathering information from the referrer to enable the most appropriate response. This is a fast-paced job, and you will be expected to have a good understanding of the role of adult services, and the ability to identify risk and respond accordingly. We work remotely as well as having dedicated time in the office to collaborate as a team.

In your application, we would love to hear about your:

• Experience of interacting with the public and professionals as part of your work,
• An ability to work at a fast pace while effectively prioritising high risk situations,
• MS Office proficiency,
• Awareness of the Care Act, particularly relating to Safeguarding Adults, or a commitment to training and applying knowledge to practice.

The job advert closes at 23:59 on 03/03/2024. Interview dates to be confirmed.

Contact details

For an informal discussion please contact Sophie Gardiner by email at sophie.gardiner@surreycc.gov.uk.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Values

Our values are as important as our abilities to shape who we are as an organisation. Discover more about our values.

Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also attached provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council. 

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: 

• The candidate has evidenced the minimum criteria for the role through their application 
• The candidate has chosen to share that they have a disability on the application form 

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.
We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.